Customer Service Administrative Assistant

Sasha White

**** **** ****** *** ***#***

Austell, GA 30106

Cell 718-***-****

*********@***.***

CUSTOMER SERVICE PROFESSIONAL/ RECEPTIONIST/ OFFICE ASSISTANT

Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using Microsoft Excel, Microsoft Word also Various Phone Systems

• Ability to train, motivates, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

Synopsis of Achievements

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

Employment Teachers Retirement Systems, New York, NY 2009-3/2011

Customer Service Representative-Temp

• Responded to inquiries from members, employers of TRS members, Teachers Retirement System board members, union representatives and other external stakeholders

• Assisted members in completing TRS forms and application and checking them for accuracy of information and/or any omissions

• Disturbed TRS check to members

• Provided members with personalized account and service information(e.g., loan inquiry letters

• Conducted retirement interviews and assisting members with retirement application process

• Maintained TRS records

Erdas, Inc. Norcross, GA 2007/2009

Licensing Coordinator

• Processed fulfillment/evaluation order via ONYX database

• Licensed the following software via ELF database:

• LPS/Imagine Software

• ER Mapper-Pro, Image Compressor, Image Web Server

• Red Spider Software

• ADE Software

• Processed system Id Changes-transfer dongle id’s to Local Area id’s or transfer Local Area id’s to hard disk

• Provided executive support for Air force military software distribution

Paul Thomas Homes Dunwoody, GA 2005-2007

Administrative Assistant

• Answered all incoming warranty related phone called and processing all incoming related service request via fax or e-mail in a courteous and professional manner

• Data entry and daily updating of warranty call detail in Punch list Manager including the generation of both year-end warranty request and interim warranty service reports

• Creation of new customer Punch list Manager Data files from HUD statements after each closing

• Daily contact with Customer Care Technicians relating to incoming service request from customer

• Provided administrative assistance for Customer Care Technicians in the form of Variance Purchase Order generation and distribution

• Call customer regarding warranty appointment schedules

• Screened and directed calls

• Maintained all hardcopy warranty files with signed off service request

• Prepared mailing, receiving and tracking of warranty customer satisfaction surveys

Ranger American/ADT Security Systems, Atlanta, GA 2004-2005

Sales Coordinator/Administrative Assistant/Receptionist

• Responsible for daily sales figures made by customer service representatives

• Provided office support to the entire Division

• Processed Division Payroll

• Maintained office files and contracts

• Responsible for closing out jobs upon completion Quality Control Department

• Executed in the handling of EBCI reports for Division President

• Assisted in the scheduling pre-wire and trim alarm service calls

• Executed in the distribution of sales leads to customer customer service representatives

• Responsible in the day-to-day contract processing including commission worksheet, monitoring contract control, via daily transmittal reports

• Responsible for switchboard coverage from 7:30am to 8:30 am and for lunch coverage

Marketing Management Group, New York, NY 2002-2004

Receptionist/Administrative Assistant

• Responsible for day-to-day correspondence(i.e. engagement and representative letters), appointment, arraigning travel agenda, conference planning

• Screened and directed all incoming calls

• Executed in the handling of FedEx and Airborne Express Packages

• Handled various personal functions for Office manager including making bank deposits, maintaining checking/savings accounts, also running various personal errands

• Maintained inventory of equipment and supplies

• Assisted in preparation of proposals and business plans

Exec space Inc. New York, NY 1999-2002

Receptionist/Administrative Assistant

• Screened and directed calls for 22 companies

• Handled distribution of incoming/outgoing mail via Pitney Bowes mailing machine

• Handled ordering of various office supplies

• Handled maintenance of various office equipment

• Confirmed various pick-up and deliveries of packages and documents

• Handled various personal functions for President including back deposits

• Scheduled conference rooms meeting for corporate personnel

EDUCATION Touro College, Psychology Degree

Graduated, June 2003 Associates Degree

Drake Business School Completed Computerized Business Degree

Graduated June 2000

Cathedral High School

Graduated, June 1995

REFERENCES

Will be furnished upon request

Contact this candidate