Project Manager

CHELTON ARANGO

****SW ***TH Ave • Pembroke Pines , Florida 33029 • 954-***-**** • *******.******@****.***

SENIOR PROGRAM MANAGER

Telecom Implementation / Network Operations / Sales, Service & Support

Highly accomplished, with extensive international experience in telecommunications program development and management; served progressively responsible tenures managing regional operations in North America, Latin America, and the Caribbean. Possess complementary expertise in engineering, product management, businesses development, marketing, sales, customer engagement, and implementation. Adept at all aspects of telecommunications project oversight, successfully bringing new installations up and operational within schedule and budget. Manage all activities and teams in new and existing markets while contributing strategic direction and subject-matter expertise at the corporate level.

CORE COMPETENCIES:

• New Business Development

• Market Penetration Strategies

• Profit & Revenue Growth

• Cost & Expense Reductions

• Service Delivery Benchmarks

• Complex Contract Negotiations • Planning & Implementation

• E2E GSM & CDMA Integration

• Web Services Deployments

• Profit & Revenue Growth

• Change Management

• Quality Improvement Efforts • P&L / Budget Administration

• Program Management (PMO)

• Operations / Process Redesign

• Team Building & Leadership

• Training & Development

• Spanish Fluency

PROFESSIONAL EXPERIENCE

CLEARWIRE , INC., Kirkland, Washington

WiMax Sr. Program Manager, 2010 to Present (Consultant)

Coordinate all activities associate with the implementation and expansion of WiMax 4G Networks, including engineering and maintenance for Microwave Backhaul and RF elements for the Oregon market. Manage 3rd party resources management and budget. Coordinate efforts with customers and Network operational issues to ensure customers receive proper operational support and response o capacity demands with minimum services interruptions. Selected accomplishments:

• Negotiated contracts, service proposals, managed implementations and coordinated with vendors, contractors, and consultant organizations supporting the delivery and maintenance of the Oregon WiMax market.

• Liaison between the deployment, business development and Operations team to align customer demand following SLA commitments.

• Program Management of Microwave and RF engineering team to support customer issues and network augments with a rapid response to avoid any service interruption and improve service performance.

• Coordinated seamless project / engagement solution design, engineering reviews, augments implementations and deployment in collaboration with internal and external partners, partner carriers, and service providers; spearheaded implementation lifecycle to obtain high customer satisfaction.

• Negotiated contracts, managed implementations and coordinated with vendors, contractors, and consultant organizations supporting the implementation WiMax radios utilizing best practices, focusing to obtain optimal performance.

• Established processes and procedures within the group towards interfacing within external and internal partners and incorporated them into the national PMO guidelines.

MICROSOFT, INC., Redmond, Washington

Sr. Program Manager, Global Implementation, 2008 to 2009

Assumed responsibility for a broad portfolio of Microsoft products and services related to mobile devices, including Exchange, SharePoint, Mobile Web Services, SMS-SMS Messenger, and other back office solutions, providing program development and management on a global scale to a diverse range of markets. Rapidly established expertise spanning the business and program model, monetization strategies, business development, and market penetration objectives. Ensured alignment of product activities to corporate standards for release management. Selected accomplishments:

• Lead cross-functional communication sessions with Marketing, Engineering and Sales teams to review process that ensure common understanding and strategies around specifics Web Mail Services needs. These actions lead to a better customization of the proposals delivered to customers and prospects.

• Instrumental in the successful on-boarding of internal and external partners.

• Pioneered product and service bundles and a scalable service portfolio to allow customer-focused solution development and control of engagement scope; utilized vast expertise in mobile device technologies and network platforms, as well as industry standards and technologies.

• Coordinated seamless project / engagement solution design, development, and deployment in collaboration with worldwide customers, external partners, carriers, and service providers; spearheaded implementation lifecycle to deliver customized, integrated solutions.

• Leveraged best practices in requirements analysis, solution design and development, QA and validation, deployment programs development and launch across all internal and external engagements.

MOTOROLA, INC., Multiple Locations in the US & Dominican Republic

Regional Customer Operations & Network Services Program Manager , 2006 to 2007

Promoted to lead $6M operations supporting all major carriers in the Latin America region, including Movistar and America Movil. Directed 5-7 Customer Operations Managers in superior development of oversight of existing operations and implementation of new initiatives and offerings. Managed proposal and quote development, as well as service contract negotiation, for Latin America. Coordinated cross-functional and multidisciplinary project teams comprised of internal / partner resources and third-party vendors, spanning an array of functions such as engineering, project management, QA, and client services. Selected accomplishments:

• Consistently exceeded regional sales quotas, but up to $2.5M.

• Spearheaded multiple initiatives to increase customer satisfaction and retention through flawless implementation and top-notch support.

• Launched key elements of the Motorola Portfolio of Services in Latin America, including WiMax and Push to Talk applications and managed services.

• Built new revenue streams through service development, performing partner prospecting, acquisition, negotiation, and management; collaborated with marketing, sales, and service leaders to identify regional requirements and forge targeted business development strategies.

Sr. Program Manager & Regional Services Manager , 2000 to 2006

Led a team of 6 Project Managers in implementation and ongoing operations support of Cellular Infrastructure Products and Services covering a variety of products such as; Push to Talk, CDMA 1X, GSM Systems Optimization. Selected accomplishments:

• Implemented new methodologies for improving P&Ls throughout the region.

• Supported the Global Procurement Group by identifying new vendors to create preferred list of services suppliers that allow to drastically improving services margins.

• Assured that the projects were done under the allocated budget (through strict budget management) and schedule leading to high customer satisfaction.

• Coordinated with corporate leaders to introduce Project Management Office (PMO) model throughout the Latin American region; led comprehensive project management framework standardization and formalization, implementing best-practice techniques such as project accounting, profit growth, change management, quality improvement, documentation and risk analysis.

Lead Operations Engineer, 1999 to 2000 • Lead Systems Engineer, 1998 to 1999

Built a strong record of achievement through progressively responsible positions leading network engineering within the Dominican Republic on behalf of partner, Tricom; held accountability for Network Customer Unit (NCU) (formerly Fixed Wireless Terminals) management across the Latin American and Caribbean regions supporting CDMA network on PCS band. Led engineering teams and provided resource allocation and performance management. Created and presented training courses and programs across the region for network installation, optimization, operation, and maintenance. Selected accomplishments:

• Led initial engineering team in design, installation, and launch of CDMA network with CBSC and RF subsystems, in strict accordance with contractual requirements; ensured high-caliber pre-implementation capacity analysis and highly responsive post-implementation issue resolution.

• Introduced in-country managed services programs for substantial reduction in repair lead times.

• Established an array of training programs for sales teams related to service portfolio, driving business throughout the region via increased product and service expertise in sales force.

• Previous roles include: Core & Systems Engineer, 1996 to 1998; and Radio Frequency Test Engineer & Technician, 1988 to 1996.

EDUCATION & CREDENTIALS

Master of Business Administration

OLIVET NAZARENE UNIVERSITY, Bourbonnais, Illinois

Master Certificated in Project Management

GEORGE WASHINGTON UNIVERSITY, SCHOOL OF BUSINESS & PUBLIC MANAGEMENT, Washington, D.C.

Bachelor of Science in Electronic Engineering

DEVRY INSTITUTE OF TECHNOLOGY, Chicago, Illinois

Technical Proficiency: Test Equipment and Processes • Data Networks • RF : Microwave , GSM & GPRS , CDMA & WiMAX technology • MS Office / MS Project / Visio • Basic programming knowledge of Visual Studio & SQL

Contact this candidate