Customer Service/Reception/Administrative Assistant

JANICE BECKER

** ******** ** ******* *****, IL **089

Tel: 847-***-**** Cell: 847-***-**** Email: **********@*********.***

OBJECTIVE

To obtain a rewarding and fulfilling position where I can use my knowledge and abilities to build solid

business relationships while working as a valuable team manager / member to further the success of a business.

EXPERIENCE

Vice President Retail Banking, American Enterprise Bank, Buffalo Grove, IL 11/1995 - 7/2009

14 year tenure began as Part-time Personal Banker / Teller, and through a series of promotions, culminated as

Vice President in charge of 16 personal banker / tellers at 4 branch locations.

Served on various bank committees including Compliance Committee, ALCO / IRR Management Committee,

Marketing Committee, IT Committee, Identity Theft Committee. Chaired the IRA Committee.

Instrumental in bank growth from denovo to almost $400,000,000

Built and developed a loyal 5000+ customer base with solid core deposits and brokered options

Retained greater than 80% of customer relationships

Managed and educated hundreds of IRA customers

Calculated and strategized for maximum FDIC coverage and customer fund retention

Served as liaison between management, branch staff at all 4 locations, and customer base

Opened main bank and 3 additional full service locations

Trained retail bank staff on data processing system, procedures, bank policies, bank philosophies

Guided retail staff through conversions and quarterly system upgrades

Developed bank products based on customer demand and local competition

Created product brochures and advertising strategies

Reviewed and set rates monthly on all retail products

Researched and revised fee schedule regularly to increase profits

Negotiated with vendors to reduce annual costs

Formed a senior travel club and a wealth management group

Prior to a career in banking, I was the sole owner of a local business where I grew adept in customer service,

planning, marketing, budgeting, and time management.

EDUCATION

Northern Illinois University, DeKalb, IL

Bachelor of Science in Education with high honors

Community Bankers School of the CBAI, Springfield, IL Graduate with honors

2 year program covering retail, lending, accounting, management, compliance, law, investments, IT, FDIC

Annual online regulatory and compliance training courses

Seminars for IRA’s, HSA’s, Account Documentation, Safe Deposit, QwickRate, Management/Coaching

SKILLS

Building, maintaining, and retaining significant core customer deposit relationships

Superior customer service

Problem solving, including customer related and bank employee issues

Developing, training and coaching staff in multiple branch locations

Team player, group leader, and role model

Product development and promotion

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