Customer Service Manager

Amani John Koto

**** ***** *****, ***. * Home: 646-***-****

Bronx, N.Y. 10457 Mobile: 646-***-****

Email: **********@*******.***

OBJECTIVE

To secure a Security Officer position that will allow the use of my Experience, my skills and my abilities.

EDUCATION

01/04 - 05/07 Hostos Community College/ CUNY Bronx, NY Associate in Science

Major: Business Administration

CERTIFICATION

01/04 - 07/03 ACI New York, NY

Fire Safety Director Certificate

EXPERIENCE

04/07 – 12/09 Doubletree Hotel at JFK Queens, NY

Fire Safety Director/Loss Prevention

 Patrol, Secure premises, investigation, write incident report

 Maintain and update safety books, make announcement with PA system

 Customer Service, Responsible of guest and employees safety

 Monitor and log access key for all hotel employees and guests

 Report to the fire Command Station in case of emergency or Fire alarm

02/04 - 04/07 Masterpiece Management Inc. New York, NY

Fire Safety Director

 Responsible for Building Safety, Conducted Fire Drills & Evacuations.

 Report to fire command in case of fire alarm, patrol, secure premises

 Inspect sprinkler, standpipe, fire extinguisher, assist during inspection

 Write incident report, Perform administrative task, maintain fire books

 Supervise security Guards. Make reports to site Manager

COMMUNITY SERVICE

08/07 - 10/07 New York Ear & Eyes Infirmary New York, NY

Finance Department Volunteer

 Received and entered invoices into database

 Processed payments

SKILLS

Microsoft Word ▪ PowerPoint, Excel, and Access ▪ Internet Applications ▪ Accounts Payable & Receivable ▪ Peachtree ▪ QuickBooks ▪ Bilingual (English and French)

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