Customer Service Administrative Assistant

CASAUNDRA D. GARCIA

**** ********* ***** | Oxnard, CA 93036 | 805-***-**** | ********@****.****.***

EDUCATION

UNIVERSITY OF CALIFORNIA LOS ANGELES EXTENSION - Los Angeles, CA

Paralegal Certificate, ABA Approved, June 2012

NEW MEXICO HIGHLANDS UNIVERSITY Las Vegas, NM

Bachelor of Arts (B.A.) in Political Science with a Pre-Law Emphasis and a minor in Human Performance and Sport and Computer Science, December 2010.

Community Service: Volunteered at S.O.M.E. (So Others May Eat) serving food to people in need.

Academic Achievements: U.C.L.A.: Received A.B.A. Approved Paralegal Certificate with Distinction.

N.M.H.U.: Graduated on the Dean's List with Honors.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA: SPECIAL COUNSEL Westlake Village, CA

Temporary work assignment through Special Counsel as a Contractor at Bank of America

Foreclosure Look-Back, June 2012-September 2012

Reviewed confidential foreclosure files and verified if federal guidelines, state guidelines and applicable bankruptcy laws were followed during the foreclosure process.

LAW OFFICE OF NICOLAS T. LEGER - Las Vegas, NM

Areas of practice include probate law, estate law, real estate law, contract law and personal injury.

Legal Assistant / Office Manager, February 2011 to December 2011

Preparation of various legal documents; accounts receivable/accounts payable; filing; faxing; scanning; client and court correspondence; Legal Research; scheduling for attorney; payroll; up-keep of filing system, paper and electronic; database maintenance, computer system fixes, up-keep and maintenance; court filings and all other office work needed.

Key Results:

• Played a key role in ensuring the law office ran successfully and efficiently.

• Assisted in drafting legal documents including: Various Motions, Orders, Answers/Responses, Interrogatories, Purchase Agreements, Contracts, Addendums, Last Will & Testaments, Power of Attorneys, Affidavit, Quiet Title filings, Easement.

• Calculated gross receipt tax and payroll taxes.

• Maintained files for all cases, both electronic and hard copy.

• In charge of all Accounts payable and Receivable, meticulous recordkeeping and ensuring that the law office always paid bills in a timely manner.

• Substantive legal work, client contact and correspondence.

CONGRESSIONAL HISPANIC CAUCUS INSTITUTE Washington, DC

Office of Congressman Ben Ray Lujan (NM-3)

Congressional Intern, January 2010 to April 2010

Research of legislation; Prepared Congressman’s legislative notebook for meetings, Constituent correspondence, filing, faxing, attending weekly leadership training with top U.S. officials, assisted legislative aides, data entry, gave tours of the U.S. Capital and all other office work as needed.

Key Results:

• Exposed me to the legislative process.

• Strengthened professional and leadership skills. At weekly leadership development meeting I met with distinguished dignitaries from a range of professional backgrounds, engaged in substantive policy discussions, and participated in professional development training.

• Leadership training and networking with various members of congress and foreign dignitaries.

• Assisted legislative aide with appropriations project.

PROFESSIONAL EXPERIENCE (CONTINUED)

NEW MEXICO HIGHLANDS UNIVERSITY Las Vegas, NM

Dean's Office for the College of Humanities and Fine Arts

Clerical Work-Study, 2006 to 2010

Assisted in the office, delivery of documents, purchased office supplies, filing, faxing, data entry, record keeping, answer phones, message taking and assisted professors and students as needed.

Key Results:

• Learned the policies and procedures of a higher education institution.

• Assisted the Administrative assistant with all office work.

• Constant up-keep of files for the different schools within the University.

• Review of budget for assurance that no department within the college of Humanities and Fine Arts exceeded their budget.

SKILLS

• Verbal and written communication skills

• Legal Research and Internet Research

• Calculation of Payroll Tax

• Maintenance and upkeep of Filing system

• Filing of Complaints and responsive Motions at Courthouse

• Strong mathematical skills

• The ability to learn and retain quickly

• Analytical reasoning and thinking skills

• Copying, faxing and filing

• Proper phone etiquette

• Calendaring

• Highly confidential

• Customer service skills

• Problem solving, multi-tasking and organizational skills

• Strong technical skills with the ability to quickly learn new software and processes

• Advanced Knowledge and experience with Microsoft Office Suite as well as QuickBooks, Adobe, Printshop, Photoshop, AS400, Concordance, CaseMap, TimeMap, Sanction, LiveNote and Internet navigation skills.

Contact this candidate