IT Administrator (MAC)

COMPUTER APPLICATION EXPERIENCE

Adobe Photoshop, • Illustrator, • Quark, • DreamWeaver, • Flash, • AfterEffects, Final Cut Pro, • DVD Studio Pro, • Workgroup Manager, • Server Admin, • Terminal

WORK EXPERIENCE

2007 - 2008 Auxis Coral Gables, FL

Apple Desktop Support & Mac OS X Server Admin

• Implemented upgrade from 10.3 to 10.5 Server and from Apple’s RAID5 to VTrack RAID6.

• Outlined budget hardware and software recommendations for workflow improvement.

• User application support and large format print RIP troubleshooting.

• Performed penetration testing of several Mac OS X Server environments.

2005 - 2007 APPLE COMPUTER [Retail Chain] MIAMI, FL

Creative [Software Trainer]

• Novice to Professional User application training and file system management.

• Creation of bootable external drives for use in diagnostic testing, file recovery and system repair.

• Setup of specialized shared account privileges using ACLs.

• Hardware/Software installation & troubleshooting.

2004 - 2005 ACD SYSTEMS [Formerly DENEBA SOFTWARE] MIAMI, FL

Technical Support Representative

• Application Support for Canvas (Mac, Win), ACDSee (Win) & DenebaCAD (Mac,Win).

• Creation of a single Software Testing Workstation with OS 9, 10.2, 10.3 versions.

• Resolution and/or workarounds of Mac specific user issues.

1999 - 2004 INTEC INC. | RALLY MANUFACTURING INC. MIAMI, FL

Graphic Designer | System Administrator

• New Package Design, Catalog Design & Page Layout.

• Setup and administration of Apple’s Xserve/RAID solutions for ten workstations.

• Improved workflow by implementing font server into production.

• Tested viability Apple’s NetBoot to ease and speed migration to future OS upgrades.

• Actively coached coworkers on techniques of the OS and graphic applications to help efficiency.

EDUCATION & CERTIFICATION

Apple Certified Technical Coordinator 10.5

Apple Certified Support Professional 10.5

Apple Certified Help Desk Specialist 10.4

2004 -2008 ART INSTITUTE OF FORT LAUDERDALE, FORT LAUDERDALE, FL

Interactive Media & Web Design

• Major Emphasis - Web Application Development

1997 - 1999 INTERNATIONAL FINE ARTS COLLEGE, MIAMI, FL

Associate of Science Degree in Computer Graphics

• Major Emphasis - Digital Video Production

SUMMARY

Experience as both a System Administrator and Graphic Designer has provided me with a unique understanding of the issues involved in production from both the technical and creative perspectives.

*references provided upon request*

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