Customer Service Manager
Resume:
sidney bailey
**** */* **** *** long beach, CA **813
**************@*****.***
Objective
Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth.
Administrative Experience
Excellent verbal and written communication skills. Have frequently given presentations to large audiences.
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.
Comfortable and confident public speaker; able to motivate others to action.
Strong communication, interaction and relationship-building skills acquired through experience as a sales and marketing intern and through customer-service positions, volunteer work, and coaching activities.
Customer service and attention to detail generated high customer satisfaction scores in quality assessment surveys
Motivated and accomplished office manager and administrative professional with over 3 years experience; Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload; Resourceful team player with can-do attitude.
Strong financial, quantitative, analytical and problem-solving skills.
International and domestic summer work experience; Gained essential knowledge evaluating properties, structuring financing, and conducting pro-forma cash flow analysis.
Competitive and ambitious; Welcome new challenges.
Highly motivated with strong work ethic; Able to prioritize tasks and meet deadlines.
Results-driven Customer Service Professional with self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic and proactive problem-solver; Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from work place experience.
Skills
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.
Comfortable and confident public speaker; able to motivate others to action.
Thorough knowledge of Microsoft Word and Excel.
Web Development - HTML, XML, JavaScript, JSP, VB Script, PHP
Hardware Experience
PC Servers and workstations
Sun workstations
Macintosh
Computer Skills -- Highly computer literate, including all major operating systems
Applications including MS Office Suite, WordPerfect Suite, and legal research applications.
Web page design. Familiarity with Macromedia, Microsoft, and Adobe programs.
Above-average familiarity with Internet use, including political, social, and legal research and issues.
Hardware Experience
PC Servers and workstations
Sun workstations
Macintosh
Computer Skills -- Highly computer literate, including all major operating systems
Applications including MS Office Suite, WordPerfect Suite, and legal research applications.
Web page design. Familiarity with Macromedia, Microsoft, and Adobe programs.
Above-average familiarity with Internet use, including political, social, and legal research and issues.
Windows Vista / UNIX; MS Word, Excel, PowerPoint, Publisher; Internet research
Outstanding knowledge of health insurance and social services with strong customer service and organizational background.
Gifted communicator with proven ability to interact and form lasting relationships with, and gain trust of, colleagues and clients at all levels.
Persuasive sales and presentation skills, honed through years of phone, in-store and internet-based experience.
Public speaking, organizational, and communication skills
Team building, project management, systems analysis and C programming
Expertise in coordinating and supervising activities.
Enjoy working in a fast-paced environment; highly detail-oriented.
Friendly team player with professional manner.
Demonstrated ability to increase store profitability through both superior sales technique and exceptional product knowledge.
Career Profile
Barista/Shift lead02-16-04/06-20-06
www.starkbucks.com
Starbucks Coffee Comp
2018 avalon blvd carson,ca 94046
Shift lead
www.Jambajuice.com
Jamba juice
4993 candlewood st lakewood,Ca 90712
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Desktop support02-20-08/08-15-2009
www.zsquality.com
wjallica summers
2403 sepvelveda ave los angeles ,Ca90010
Customer service and attention to detail generated high customer satisfaction scores in quality assessment surveys
Software - VisualStudio.NET, Rational Rose, MS Office, Adobe Photoshop, Dreamweaver MX, Flash MX, Oracle, SAP
Functional Skills - Software Architecture, Object Oriented Programming, E-Commerce, Systems Integration, Integrated Circuit Design, Network Architecture
Programming Skills - C , ASP, Visual Basic, .NET, SQL, MySQL, HTML, JavaScript, Cold Fusion
Worked on staff of geophysical crew, using digital equipment and processing on a production basis.
Hardware Experience
PC Servers and workstations
Sun workstations
Macintosh
Computer Skills -- Highly computer literate, including all major operating systems
Applications including MS Office Suite, WordPerfect Suite, and legal research applications.
Web page design. Familiarity with Macromedia, Microsoft, and Adobe programs.
Above-average familiarity with Internet use, including political, social, and legal research and issues.
Teller06/2010-Current
www.wellsfargo/teamworks.com
WELLS FARGO
4527 Candlewood ave
Education
Westwood college, B.S. Public Relations 2012
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