Customer Service Sales

Daniel M. Goetz

*** ***** ***** ***** ****, Excelsior Springs, MO 64024 / 816-***-****

********@*****.***

Professional Experience

Krispy Kreme Doughnuts 2003 - 2010

Off Premises Sales Manager (2005-2010)

Manage the Kansas City area market for all off premises sales functions while delivering optimal levels of customer service.

• Build customer relations through direct contact with customer base.

• Ensure sales plans are implemented and executed.

• Build new customer base.

• Responsible for complete fleet management.

• Train and coach safety.

• Training of new route sales staff

Route Sales Supervisor (2004-2005)

Manage the sales department of single shop while delivering optimal levels of customer service.

• Built business through the addition of new customers.

• Coordinate and execute sales plans and promotions.

• Responsible for the safety of the sales team.

• Responsible for training and maintaining proper staff.

• Train and coach safety.

• Run routes as necessary.

Route Sales Rep (Swing Position)

Manage, maintain, and grew sales in the complete territory while maintaining optimal levels of customer service.

• Established relationships with all store level management teams.

• Delivered product to partner locations in timely, accurate manner.

• Placed in charge of orders for all the routes in which I covered.

• Performed work in a safe manner.

Opaa Food Management, Inc. 1984 – 2003

Regional Director of Operations (1988-2003)

Responsible for multiple units of the operation in the public school industry including meeting financial and budget goals.

• Supervised a staff of managers (7-10) to meet budget and profit goals.

• Conducted training sessions at annual meetings.

• Developed procedures and guideline for the opening of new accounts.

• Recruited, hired, and trained management personnel.

Food Service Director (1985-1988)

Responsible for the complete food service operation of a single school district including meeting budget and profit goals.

• Supervised a staff of over 30 employees.

• Inventory control and management.

• Recruit, hire, and train personnel.

Assistant Food Service Director (1984-1985)

Assisted the Food Service Director in the operation of a single school district.

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Troy Moore

Penske Truck Leasing

17225 West 116th Street

Lenexa, KS 66219

August 18, 2010

To whom it may concern:

It is a genuine pleasure and honor for me to recommend Dan Goetz. I have worked with Dan professionally over the last eight years. When our professional relationship began, Dan was an assistant to the fleet manager of a multi million – dollar delivery fleet in the retail baking industry. After several years of flawless execution, Dan moved into the position of fleet director.

Over the last eight years, I interacted frequently with Dan on a bi weekly basis. Very much a team player, Dan was always punctual, yet easygoing. Dan was keenly devoted to his work, but being a real people person, he was a joy to be around.

Dan demonstrated from early that he understood what business is all about. He has been well organized and thrives under adversity. He has been quite aware of the bottom line, having a knack for recognizing and eliminating waste is his second nature. I suppose doing well in business is easy if you are, as he is, driven in equal measure by both quality and efficiency.

Let me say I have no hesitation in recommending Dan for any new challenges that business may bring to him. I feel confident he would be an asset to any organization that needs an employee who is hard working, organized and willing to go the extra mile to satisfy the needs of business.

Sincerely,

Troy Moore

Lease Sales Representative

Penske Truck Leasing

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