Training Sales

OWEN C. WOGHIREN, JR

**** ******* **** #** *******, TX 77042 • 832-***-**** • ****.******@*****.***

ELECTRONIC HEALTH RECORD

Trainer and Implementation Support Specialist

Over 5 years’ experience designing and conducting classroom and web-based training for end- users, while also consistently meeting the required objectives. Highly competitive, passionate, persuasive and articulate, able to achieve results others believed to be impossible. Well experienced in motivating, teaching, and training.

EDUCATION

Bachelor of Arts in Communication: Advertising and Public Relations, University of Houston 2009.

EHR Implementation Support Specialist, Houston Community College HITECH PROGRAM 2012

Demonstrated success record in:

• Excellent at PC applications to develop training materials and manuals.

• Resolve conflict and handle sensitive employee situations.

• Proven ability to motivate others to study and excel

• Ability to work with all levels of end-users and maintain credibility, trust, and cooperation.

• Motivating end-users to peak performance levels.

• Strong oral communication and presentation skills with ability to teach adults.

CORE COMPETENCIES

• Working knowledge of Epic and Vista • Adult Learning Principles • Training Implementation

• Slideshow Presentation • Coaching Skills • Performance Consulting

• Instructional Design • Project Management • Classroom style training

HIGHLIGHTED CAREER ACHIEVEMENTS

• Effective Training - As a Digital Connector Training Specialist at Neighborhood centers, I successfully contributed to the training of 15 high school students with little or no I.T experience in understanding the hardware and software composition of a Windows computer. Resulting in students’ ability to troubleshoot and build computers.

• Awards Recognition – Winner of 2 gold and 2 Silver awards in the annual A.A.f Houston communications competition.

• Awards Recognition – Winner of 2011 Annual Christ Embassy Church’s Annual Cell Leader Soul Winner of the year.

PROFESSIONAL EXPERIENCE

Ochsner Hospital / Intellect Resource 2012 - Present

Epic Ambulatory Trainer,

• Supports the successful implementation, administration, and documentation of new and existing applications and workflow processes.

• Trusted to manage the marketing budget and served as an account team leader.

• Develops expertise in all core computer applications. Proactively monitors evaluates the effectiveness of applications and systems.

• Provides end user support to include troubleshooting basic application issues, providing issue resolution when able, and escalating more complex issues to supervisor and/or information systems as appropriate.

Owen Junior Photography, Houston, TX 2008 – Present

Communication Coordinator,

• Within two years, generated nearly 37% increase in business revenue.

• Increased account list revenue by 46%.

• Generate sales through Advertising and direct clients sales.

• Created special marketing packages to attract brides with affluent lifestyle. Increased clientele by 60%

• Sold specialized packages to a wide variety of clients including corporations needing photography and brides needing photography.

Christ Embassy Church, Houston, Texas 2009 - Present

I successfully applied the organization’s curriculum by teaching students in leadership and Spiritual training according to the vision of the agency.

Cell Leader / Trainer,

• Led in total of 30 students, training and providing leadership skills.

• Implemented training schedule that was used for organization wide training.

• Conducted weekly trainings in an effective and efficient manner.

• Handled multiple tasks and worked under pressure to achieve weekly and monthly goals set by the organization.

Neighborhood Centers, Houston, Texas 2010

I effectively implemented training curriculum, resulting in teaching students in building their own personal computers in 5 weeks.

Digital Connector Training Specialist / Trainer,

• Led a staff of 15 students, managing and providing the staff with computer hardware and software skills.

• Represented agency to clients; developed and recommended marketing programs; developed new accounts; reactivated dormant client relations, deepened and broadened C-level and long term relationships.

• Managed training curriculum that was used for organization wide training.

Verizon Wireless, Houston, Texas 2006-2008

I quickly made my mark as an effective trainer by thorough and exciting training and effective troubleshooting skills.

Technical Support / Trainer,

• Trained over 200 end-users to comprehend the Verizon wireless data device.

• Received an average of 32 inbound calls, troubleshooting and training end-users about Verizon Wireless’ device such as PDA, billing, computer and other data devices.

• Utilized In-House knowledge base to research information about questions provided by clients and end-users.

• Represented agency to clients; developed and recommended marketing programs; developed new accounts; reactivated dormant client relations, deepened and broadened C-level and long term relationships.

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