Customer Service Sales

MICHAEL G. BURRILL

**** ***** *** ****** **. #***2 Blaine, WA. 98230 Phone: 360-***-**** ***********@*******.***

Professional Qualifications

Seeking an Insurance Agent position. Self-motivated professional with more than 20 years of diversified experience. Background demonstrates proven skills in sales and customer service. Committed to superior customer service.

• 20 + years of sales & customer service

• Life and Disability licensed

• Property and Casualty licensed

• Administrative tasks and reporting

• Coaching and mentoring

• Conducted and facilitated meetings

• Detailed oriented and self motivated

• Learn quickly and work independently

• Artistic and creative

• Project Management

• Reviewing reports and data analyzing

• Excellent Time management skills

• Excellent listening and writing skills

• Analytical and logical

• Payment handling

• Knowledge of the latest technology

• Proficient with Microsoft Office

Professional Experience

Sterling Insurance, Bellingham, WA 11-2010 to 5-2011

Insurance Agent

• Sales of Insurance, Medicare Supplements, Life and Dental

• Cold calling and answering phones

• Wrote application electronically and by paper

• Customer service, helping customers with their needs

School Specialty Premier, Bellingham, WA. 5-2010 to 7-2010

Customer Service Representative

• Answer inbound calls

• Help direct calls

• Handle service issues

• Help customers navigate the website

TD Curran Inc, Bellingham, WA. (2008, 2003 - 2004 and 2000 - 2002)

Apple Store / Government Education Reseller - Educational Account Executive

• Education technology and consumables sales.

• Customer service and managed 500 accounts.

• Opened up new markets and reactivated accounts.

• Mentored and helped train employees.

• Entered into database customer information and handled payments.

CSG Openline - Redmond, WA. *Microsoft contract position (2007) and (2006) - Microsoft ISV Team - Inside Technical Sales Professional

• Marketing to Vender's to help grow their revenue and Microsoft product knowledge.

• Inform customers about Microsoft events and benefits.

• Knowledge of Microsoft licensing, tech support, customer service and marketing.

Volt – Microsoft - Redmond. *Microsoft temporary contract position (2006 - 2007) and (2004 - 2005)

Microsoft - Partner Experience Advocate and Telephone Partner Account Manager

• Escalation specialist assisted Microsoft managers, with products, licensing and marketing.

• Handle monthly training meetings for team, scheduled and facilitated.

• Balanced workload of being on the phone, administrative tasks and reports.

• Handled customer complaints and researched business problems.

• Marketing for the Microsoft Corporation, organized administrative tasks and reporting.

• Focused on driving revenue, relationship building, managed 120 to 250 accounts.

Olympic Health Management, Bellingham, WA. (1997 - 1998) - Insurance Company - Customer Service

• Medicare insurance telemarketing, sales, customer service and claims.

• Reporting and data entry using Microsoft Access.

• Reviewing and analyzed data reports.

AAA Washington & Colorado (1990 - 1996)

Insurance Company - Insurance Agent

• Insurance sales of auto, home, flood, health, LTC, life, & memberships.

• Able to meet and exceed goals consistently.

• Able to reach top club and sales awards annually, over 2,500 customers established.

• Handled payments & entered in database.

EDUCATION

Sawyer College of Business - Santa Clara CA. (1979) - Accounting and business management

CONTINUING EDUCATION

Whatcom Community College - Bellingham WA. (2009) - Adobe Creative Suite 3 (Certificate in Graphic Production) InDesign, Illustrator, Dreamweaver and Photoshop

SQLSoft+ Bellevue, WA. (2008) - Project Management

Dale Carnegie and Zig Ziglar Courses:

• Effective Communication & Human Relations Course (1996)

• Motivational training Dale Carnegie Graduate Assistant (1987)

• Sales Advantage Course (Jan. 2008)

• Zig Ziglar Seminar (1995)

TECHNICAL EXPERTISE

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Microsoft Office

Microsoft SharePoint

Contact this candidate