Resume for Dennis A. Arnsdorf
Resume:
Dennis A. Arnsdorf
**** ****** **., ****** ******, MD 20902
******.********@*****.***
SUMMARY
Conscientious, resourceful sales and marketing management professional with extensive experience at a Fortune 500 company. Excellent interpersonal skills in communicating key ideas to clients and co-workers. Exceptional skills in developing proposals and closing contracts. . Exceptional skills in cost and P&L management, logistical and administrative support, web site logistics, improving employee morale, and increasing customer satisfaction.
EXPERIENCE
Managing Director, Xerox Global Services, Xerox Corporation, Rochester, NY July 1989-June 2008
Division Manager for pre-sale and post-sale customer requirements including technology selection, pricing, and implementation associated with outsourcing traditional and production mail, shipping and receiving services, records management, imaging, and related services.
• Program portfolio of customer accounts contributed over $300 million annually in sales to this $2 billion outsourcing division.
• Led Xerox Global Services to number 2-market position for these services with some 600 sites nationwide.
• Consistent history of over-achieving revenue and gross margin targets. 2007 revenue exceeded target by $14 million. Gross margins exceeded industry averages by 5-7 points.
• Authored and implemented training curriculum to support customer site requirements, nationally and internationally.
• Knowledge of health and safety procedures associated with Mail service functions.
• Architect for major accounts including distribution service routing requirements for internal and external delivery services.
• Dedicated website provided repository for frequently accessed survey tools, presentation templates, USPS and third party equipment capabilities and announcements.
• Managed staff of 5 to meet program requirements.
Independent Consultant, Washington, D.C. area November 1988-June 1989
Managed marketing and feasibility project assignments for local commercial printer, Alexandria, VA-based law firm, and graphic arts association.
• Successfully introduced the printing company and graphic arts association to new market segments; instituted new mail processes for the law firm.
Vice-President/General Manager, Packard Press, Inc., Washington, D.C. January 1986-October 1988
Initiated, planned, and implemented marketing programs for specific industries focused on banks and savings and loans, insurance companies, and municipalities. Managed DC branch operations including financial, technical, people and infrastructure.
• Targeted marketing led Packard to become the leading provider of software to manufacture quarterly and annual statement printing in the insurance industry.
• Sales revenue together with insurance statement printing exceeded $5 million.
• Managed P&L, local staff of 10, and a company wide product group of 9.
District General Manager, Multicom, Inc., Chevy Chase, MD November 1984-November 1985
Complete P&L responsibility for Chesapeake & Potomac Telephone’s (now Verizon) exclusive Paging Agent in Baltimore, Washington, D.C., Richmond, and Norfolk.
• This was a $5 million operation with over 22,000 subscribers. Managed staff of 41 including sales and operations.
Branch Manager/Director Branch Operations, Archer Services, Inc., Washington, D.C. January 1978-November 1984
Directed sales and operations, and managed P&L for D.C., Chicago, and Los Angeles offices including local delivery, air express, temporary help, and outsourcing services. (Now Oce Business Services)
• Branch sales of $6.3 million in 1984 represented 25% of total company business.
• Staff associated with the branches exceeded 350. Managed start up of all 3 offices.
Sales Representative, The Procter & Gamble Distributing Company, Baltimore, MD June 1975-December 1977
Extensive retail and key account selling in the Metro Washington, D.C. area.
• Record sales achievements for Case Foods in 1976.
• Appointed Sales Trainer for Case Foods in 1977.
EDUCATIONAL BACKGROUND
• 1979: Masters of Business Administration, University of Maryland, College Park, MD
• 1975: Bachelor of Science, Cornell University, School of Industrial & Labor Relations, Ithaca, NY
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