Quality Assurance Customer Service

SUMMARY OF QUALIFICATIONS

• Web Quality Assurance with Web development and design skills

• Over five years of customer service experience in restaurants, warehouse and retail shops.

• Effectively at team building skills, good work ethic, and ability to work well with diverse and multilingual staff.

• Promote and maintain team morale “can do” attitude.

• Commitment to providing superior and excellent customer services.

EDUCATION

DeVry College of New York, New York, USA

Candidate: Bachelor of Professional Studies in Computer Information Science APRIL 2010 - Present

Expected graduation: April 2013

GPA: 3.8 / 4.0

TECHNICAL SKILLS

Networking : TCP/IP, SPX/IPX, Ethernet 10/100/1000Mb, WLAN-802.11a/b/g, Cisco Router Switches

Software : Microsoft Windows, Microsoft Windows Server, Linux, Microsoft Visual Studio, Adobe Dreamweaver, Fireworks, JAVA, Oracle, HTML, CSS, JavaScripts, Ruby on Rails, Cucumber test, RSpec test, etc.

PROFESSIONAL BACKGROUND

Michael C. Fina Long Island City, NY

Web Quality Assurance Engineer June 2012 – Present

• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

• Analyze, and identify the web application problems with REST style

• Develop and design the scenario of Automated Acceptance Test

• Plan test schedule and strategies in accordance within project scope and business requirement

Web Quality Assurance Intern March – May 2012

• Complete all projects and tasks set by the Director TVR.

• Motivated to “test drive” websites and learn “what makes them go”.

• Actively monitor websites for any inconsistencies and errors, and see that they are corrected.

• Gather, organize, and disseminate website information.

• Provide reporting information on websites performance.

Cheese of the World Forest Hills, NY

Assistant Manager January 2009 – Present

• Provide information daily transaction and store operational report to manager

• Responsible maintain good and healthy environment store

• Provide information on product and goods to customers

• Managed store agendas, variety of the products inventory, and stock room

• Responsible for the training of new employees

Cashier June – December 2008

• Responsible of receipt a variety of payments and other cash and cash-related transactions

• Responsible of orders from customers and answer their questions and comments by phone

• Responsible for the training of new employees

Persona International Inc., New York, NY Sales Person and Asst. Administrator Warehouse October 2006 – May 2008

• Responsible for the placement of orders by phone or fax

• Prepared shipment of goods to customers

• Managed and maintained the warehouse inventory

• Built and maintained good public relationships with customers

Contact this candidate