Administrative Assistant Service
Resume:
LaToya Harrison
*** ***** ******** *****, ********, Ga 30058
*************@*****.***
Objective
To seek an Administrative/ Clerical position within an organization that encourages growth and leadership opportunities.
Qualifications Highlights
Georgia Work Ready Certified Level Silver
Excellent communication skills and professional telephone voice
Understand and follow both oral and written instructions promptly and accurately
Proficient in Microsoft Office, Excel, PowerPoint, Internet, and Outlook
A creative problem-solver who rapidly adapts to changing demands
Able to sit or stand for extended period of time
Ability to work Central Ticketing System (CTS)
Experience
AT&T (Bellsouth Telecommunications), Atlanta, Ga
Dispatch Assistant 05/2004-03/2009
Performed pre and post dispatch from a 24/7 call center to central office technicians in the 9 southeastern states
Entered data into appropriate mechanized system IDS, maintained records and logs of working time, work locations and work force load
Received and reported into a mechanized systems database the completion of service orders from information provided by technicians which included entering intermediate status, and clear/ close data input and transmitted final post completion data via the mechanized service order processor
Communicated with customers occasionally about service orders or troubles and other installation and repairs
Maintained miscellaneous records and files, performed other routine clerical duties as required while working at a dispatching position, occasionally wearing a headset
Bellsouth Telecommunications, Atlanta, Ga
Administrative Assistant 04/2002-05/2004
Provided general and secretarial duties composing and typing correspondence, maintained department files, ordered supplies, copying and faxing documents
Responsible for preparing and posting weekly schedule for 36 testing technicians, posting overtime equalization reports, arranging training classes for technicians
Provided support for area manager, specialist, service managers, and supervisors
Served as a liaison for the E-911 Regional Service Center (RSC) and the president of the Celebration committee
Bellsouth Telecommunications, Atlanta, Ga
Network Assistant 08/2000-04/2002
Maintained operations on platforms to insure voice mailboxes worked correctly for all Bellsouth customers
Provisioned voice mailboxes, researched and resolved trouble tickets
Identified common causes of outages using hammer software and manual testing, while responding to phone calls and escalations form other departments regarding voicemail boxes
Education
Middle Georgia College, Cochran Georgia 1996
Program of study Occupational Therapy
DeKalb Technical College 2010
Program of Study Emergency Medical Technician (EMT) Graduate August 2011
CPR 09/10-09/12
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