Mediator, Linguist, Ombudsman,

OBJECTIVE:

Seeking full-time employment as a Mediator at GenQuest in which I can demonstrate my ability to implement strategies of conflict resolution, engage my foreign language skills where applicable, and direct administrative tasks.

EDUCATION:

Wayne State University, Masters of Arts in Dispute Resolution Aug. ‘08

• Areas of Concentration: Conflict Resolution, International Diplomacy and Employee Relations.

Wayne State University, Bachelors of Arts in Political Science Dec. ‘05

• Major: International Politics. Undeclared Minor in Italian Language and Culture.

• Participated in the “Wayne in Abruzzo” Study Abroad program in Italy (20s05).

CERTIFICATION:

Wayne County Mediation Center, Training-Adult Guardianship Intake Certificate Feb. ‘09

• Class curriculum involves contacting parties to collect necessary information to accommodate the needs of the participants.

State of Michigan Court Administrative Office, Civil Court Mediation Training Certificate Aug. ‘07

• Program curriculum involves training in assessing mediation readiness, process explanation, neutrality, information gathering, handling destructive behaviors, and facilitating and formalizing agreements.

AWARDS:

• Italian Tutor Award (December 2007)

• Dean’s List for Highest Educational Achievement (2003)

• Awarded Scholarship from the Wayne State English Language Institute (2000)

PROFESSIONAL EXPERIENCE:

Robert Half Technology @Chrysler LLC (Auburn Hills, Michigan) Feb. ’10 to Current

Witech Helpdesk – Network Specialist

• Configured Juniper network VLAN on Witech router and various diagnostic tools (StarMobile, VCI-Pod, DRB3, StarScan)

• Responded to incoming requests, investigated issues and provided internal/external customer with resolution.

• Identified and diagnosed complex wired and wireless issues and factors affecting network performance.

• Monitored and tested network performance and provided network performance statistics and reports.

• Installed and configured Witech Diagnostic Application in English, Italian, and Turkish.

• Reported latest software and hardware issues to Chrysler Development Team via JIRA Database

• Setup Witech system and troubleshot wired and wireless networking issues by phone and computer over 8.000 Chrysler dealerships all across the world.

Freedom House (Detroit, Michigan) Oct. `09 to Jan. ‘10

General Operations and Project Manager

• Oversaw facility management

• Directed residents who are political refugees in the following:

• Mentored residents in career and job placement services

• Acted as a counselor to residents in their internal and external challenges

• Designated conflict resolution specialist for residents

• Served as relocation and cultural orientation specialist

Private Instructor of Turkish (Detroit, MI) Feb. 09 to Sept. 09

• Taught Turkish as a second language to interested students

Wayne State University (Detroit, Michigan) Sept. ‘07 to Jan ‘10

Tutor in Italian Language - Academic Success Center

• Instructed Italian language and culture in one-on-one and group settings.

• Assisted students with homework and exam preparation

Michigan Department of Civil Rights (Detroit, Michigan) May ‘08 to Dec.08

Mediator (Intern)

• Initiated preliminary discussions in civil rights-related dispute resolution cases.

• Conducted legal research for filed cases.

• Determined mediation readiness and possible courses of action.

• Explained mediation procedure and answered technical questions.

• Facilitated mediation discussions and negotiation of agreements.

46th District Court - Oakland County Mediation Center (Southfield, Michigan) Sept. 07 to Dec. ‘07

Mediator (Intern)

• Handled small claims case dispute resolution for businesses and families.

• Determined mediation readiness and options.

• Encouraged mediation in lieu of litigation.

• Conducted mediation discussions, and facilitated and formalized agreements.

Wayne State University (Detroit, Michigan)

Tutor and Volunteer Assistant- Department of Classical and Modern Languages Sept. ‘07 to May ‘08

• Proctored and graded exams with Professor Raffaele de Benedictis.

• Tutored students upon professor’s request.

Lab Technician- Technology and Resource Center Jan. ‘04 to Jan. ‘07

• Trained faculty and staff in the use of multi-media equipment.

• Installed systems and software.

• Planed and implemented technical support for special events and for university faculty and staff.

Founder and President - Amnesty International-Wayne State University Chapter Sept. ‘04 to May ‘05

• Founded and marketed university chapter throughout campus and beyond.

• Coordinated the planning, marketing and implementation of special events.

• Led debates and discussion panels on important issues related to the organization’s mission.

• Promoted the university’s Peace and Conflict Resolution Department in collaboration with Professor Frederic Pearson.

Librarian- Purdy/Kresge Library Dec. ‘99 to Dec. ‘03

• Educated patrons on available information resources.

• Provided research assistance and the use of the library system.

RELEVANT SKILLS AND KNOWLEDGE:

• Multilingual: Fluent in English, Italian, Turkish, Kurdish, French (Basic)

• Computer: Windows 2000/XP and all Microsoft Office Software.

• Mediation (Facilitative, Evaluative, Transformative), Negotiation, Coaching, Counseling, Corporate Relations, Cross-Cultural Training, Peacekeeping.

Contact this candidate