Management Manager

William P. McCarthy

**** ******* ****

Lake Zurich, Illinois 60047

H: 847-***-**** C: 630-***-****

************@*******.***

QUALIFICATIONS SUMMARY

Highly focused, seasoned Claims Management leader with expertise in multiple areas of the property and casualty claims industry. Proven ability to successfully deliver solutions for business issues. Strengths include developing results-driven partnerships with all levels of internal and external personnel. Excellent results in staff management as well as in achieving client satisfaction. Effective leader who obtains results and motivates staff by fostering a collaborative environment. Clearly defines expectations and develops full staff potential. Inspires high-level performance, projects enthusiasm and support. Successfully solves problems with practical solutions and maximization of available resources. Excellent communication and relationship-building skills. Extensive industry experience, educational credentials and highly regarded as a high-integrity leader and executive.

PROFESSIONAL EXPERIENCE

GALLAGHER BASSETT SERVICES, INC., Itasca, IL

Subsidiary of Arthur J. Gallagher and Company

Vice President, Claims Management July 2005 - September, 2011

Responsible for strategic planning, corporate policy implementation, administrative and operational functions for entire department. Led Product Support Department of 45+ employees, including assistant vice presidents, managers and clerical staff across multi-faceted functions. Led staff responsible for centralized claim management and service for major carrier markets.

• Carrier liaison relations contact – Built successful long-term relationships with carriers and strengthened current customer partnerships. Carrier markets represent 75% of Corporate $500M, total revenue

• Customer Corporate Compliance – Rehabilitated relationship with Fortune 30 client on brink of cancelling contracted services, successfully resolving customer issues which resulted in multi-year renewal.

• Developed internal improvement measurement process, representing 10% of $500M revenue from Fortune 500 companies.

• Conducted score audit exercises, resulting in the establishment of successful customer satisfaction program.

• Served as major team leader for successful integration of company’s largest external acquisition, resulting in 10% growth in customers and staff and Revenue.

• Completely revised Corporate Best Practices for Liability, Property and Worker’s compensations claim management, ensuring full compliance with all state and federal regulations

• Accomplished stringent internal audit reviews based on sophisticated objectives and criteria from Best Practices, annually completing over 50,000 scored claim files in continuous improvement process.

WILLIAM P. McCARTHY

************@*******.*** Page 2

Assistant Vice President, Claims Management July 2000 - July 2005

Managed all administrative and operational functions.

• Responsible for collecting all available Aggregate Specific Excess recoveries on behalf of all customers, providing contractual monetary returns.

• Developed and implemented Best Practices for Liability, Property and Worker’s Compensation coverage lines, enforced through scored audit results, facilitating continuous performance improvement

• Hired, trained, and directed supervisory claim personnel for successful completion of all assignments.

• Led high performing individuals and teams that exceeded corporate and client expectations by achieving goals and objectives.

Executive Manager, Claims Management Sept 1993 - July 2000

Administered quality control programs. Completed performance audits for the targeted improvement results required.

PRIOR EXPERIENCE

Director, Worker’s Compensation, Corporate Headquarters

Area Claims Supervisor

Branch Manager, Milwaukee Wisconsin

Worker’s Compensation Claim Representative

UNITED STATES FIDELITY AND GUARANTY COMPANY

Claim Adjustor, Supervisor

EDUCATION

Bachelor of Science, Business, finance/management emphasis

Ball State University, Muncie, Indiana

PROFESSIONAL DEVELOPMENT

Chartered Property and Casualty Underwriter (CPCU)

American Institute for Property and Liability Underwriters

Quality Improvement Process Management

Philip Crosby Associates, Inc.

Casualty Claim Law Associate

American Educational Institute

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