Manager Human Resources

MAXINE (CINDY) G. MILLER

*** ******** ****, ** ****** COURT

GLENSIDE, PA 19038

215-***-**** ***************@*****.***

SKILL SUMMARY:

Strong written / verbal communication skills: speeches, presentations

Recruitment, retention & training experience

Project management experience: strong organizational and interpersonal skills to set goals, define scope, cost and timelines, implement activities, and evaluate effectiveness

ADP Payroll and Kronos Timekeeping

Special events planning: meetings (board / staff), trade shows

Administrative skills: managed staff, vendors, consultants

COMPUTER SKILLS: ADP Payroll, Proxus Payroll, Kronos Timekeeping, Microsoft Office Suite (Word, Excel, Dynamics (Great Plains), Access, Outlook, Quickbooks)

PROFESSIONAL EXPERIENCE

BUSINESS OFFICE MANAGER – Northwestern Human Services, Lansdale, PA 12/2011 –5/2012

Outpatient Mental Health Clinic, Supervisor of 5 non-exempt staff

Practice Management: Weekly reporting on Billable and Non-Billable services for 8 programs

Supervise daily operations, appointment scheduling, Insurance verification

Kronos Timekeeping bi-weekly

Effective communication with staff, insurance companies, Federal, State & County funders

Prepare deposit weekly, manage petty cash

Manage Medicare Audits

INTERVIEWER/TRAINER/SALES ASSOCIATE – Macy’s, North Wales, PA 10/2011 – Present

Major Retail Department Store

Interview, hire, train Holiday Sales Associates

Facilitated New Hire Orientations

Currently a part-time sales associate, Monthly top sales performer

PAYROLL/BILLING COORDINATOR - Intervention Associates, Plymouth Meeting, PA 4/2009 – 8/2011

Specialty Home Healthcare Agency; 150 exempt/non-exempt employees

Practice management: prepare and process payroll via ADP Pay X-pert and Proxus

Billing coordinator – prepare billing via MS Dynamics/Excel

Escrow manager – manage escrow accounts via QuickBooks. Audit and reconcile

HUMAN RESOURCES ASSISTANT - Keystone Home Health Services, Inc., Wyndmoor, PA 7/2007 – 7/2008

Home Healthcare Agency; 250 exempt/non-exempt employees

Practice management: prepared and processed payroll via Great Plains/Dynamics

Recruitment and Retention: screening, interviewing, verifying

Prepared and presented new employee orientation

Audited employee files

OFFICE / OPERATIONS MANAGER - The Arc of Montgomery County, Eagleville, PA 3/2000 – 3/2007

Non-profit agency specializing in children with developmental disabilities in Montgomery, Chester, and Berks Counties.

Practice management: prepared payroll via ADP for 70+ employees and 150 independent contractors

Supervised daily operations procedures and fiscal responsibilities: maintained inventory; purchasing; assisted with fiscal audit

Charged with all phases of personnel / human resources

HIPAA Compliance Officer and Incident manager

Effective communication with staff, government officials, county professionals, managed care professionals, insurance companies and vendors

Prepared all correspondence and communicated with Board of Directors: prepared and processed minutes from all Board meetings; prepared and mailed all board packets

Processed Workers’ Compensation claims: reported on outcomes of claims; back to work status

OFFICE / PRACTICE MANAGER - Vision Development Center, Plymouth Meeting, PA 12/1991 – 2/2000

Multi-site interdisciplinary health care practice

Developed and implemented operating procedures for new offices

Recruited, trained and supervised personnel

Negotiated contracts: enrollment of patients; office equipment

Presented at trade shows

Supervised and managed optical division: purchasing; patient fittings

Evaluate, budget, marketing and demographic reports

EDUCATION: Pennsylvania State University, Bachelor of Arts Degree

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