Customer Service Manager

Location:

Posted:

August 16, 2010

Chassidy Tuley

Greensburg, IN **240

*********@***.***

Dedicated, conscientious, and detail oriented office professional who strives for success, believes in teamwork, and possesses a strong work ethic.

QUALIFICATIONS

 Proficient with Microsoft Office, Timberline, QuickBooks, Microsoft Works, and J.D. Edwards

 Provide outstanding customer service; skilled in conflict resolution

 Excellent communication skills; written, verbal and presentation

 Prioritize multiple projects efficiently while adhering to time lines and resource restrictions

EMPLOYMENT

Miller Equipment LLC, Office Manager 9/09-4/10

 Accounts payable and receivable

 Filing Liens

 Employee schedules and disputes

 Collections

 Store accounting and financial statements

 Dealer representative consultant

 Maintain client and vendor accounts

 Develop, strengthen, and maintain internal and external customer relations

 Implemented training initiatives in order to increase sales

HyGrade Excavating, Inc., Office and Account Manager 9/07-9/09

 Accounts payable and receivable

 All company payroll

 Contract bidding and negotiation

 Vendor and supply scheduling

 Employee job specific schedules

 Consolidation of all planning and time line restrictions for all builders involved

 Assist with interviewing, hiring, and evaluating team members

 Conducted performance evaluations for all employees

 Created and facilitated recognition program honoring staff for hitting union safety goals

 Maintained controllable/non-controllable expenses and labor to budget consistently

Fifth Third Bank, Lead CSR 11/06-9/07

Circle Financial, Administrative Assistant 2/01-10/06

EDUCATION

Pursuing Associate of Applied Science Degree in Accounting