Customer Service and Helping People
Resume:
Sarah McAndrews
Groton, NY **073
*****@*******.***
PROFESSIONAL EXPERIENCE
Café Seller and Book Seller
Border’s Bookstore- Ithaca, NY 05/09-07/09
-welcomed guests, assisted in locating and choosing products
-handled all types of financial transactions at the registers
-created all Seattle's Best Coffee beverages, having full barista skills
Research Assistant II for the John C. March Metabolic Engineering Lab
Cornell University- Ithaca, NY 05/07-08/08
-preformed DNA sequencing analysis
-created bacterial plasmid constructs
-wrote a review article about the kinetics of glucose and insulin
-analyzed previous data to create original kinetic information
-researched Type II Diabetes and alternative bacterial treatments for
third world countries
Computer Operator for the Lab of Elementary Particle Physics
Cornell University- Ithaca, NY 12/05-09/08
-created and maintained software database
-in charge of computer and printer activity after hours
-answered phones and served as receptionist after hours
-preformed hardware and software maintenance on PCs
-served as an administrative assistant full time during the summers
EDUCATION
Cornell University: College of Engineering
Bachelor of Science, Biological Engineering 06/05-present
Summary of Qualifications
∞ Interpersonal skills, having dealt with a diverse group of professionals, customers, and staff members
∞ Proven communication abilities, both oral and written
∞Functions well independently
and as a team member
∞Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines
∞Ability to design and analyze statistical data
∞ Adept at cashiering and reconciling cash
∞ Exceptionally friendly and welcoming to customers
∞ Reputation for writing clear and concise explanations for technical and nontechnical users
∞ Proficient with Microsoft Office, GLPI, Java, PeopleSoft, and MATLAB
∞ Excellent customer service skills, especially with difficult customer relations
∞ Experience in data entry and ten-key
∞ 60 words per minute typing speed
∞ Passionate about the environment and investigating creative solutions
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