Operations Manager

SCOTT C. BROWN

**** ********

Duncanville, Texas 75137

972-***-****

**********@*****.***

BUSINESS OPERATIONS MANAGER

Project Management / Cost & Labor Controls

Systems & Software / POS / B2C

End User Training & Support / AP / Payroll

Startup / Multi-State / Compliance

I created highly productive work environments

by establishing and deploying processes and

procedures that improved efficiencies and

optimized revenues. Defining roles and

expectations, I brought order to chaos, making

the most of highly challenging situations

while enhancing customer service.

Combining operations, IT and financial skills,

I spearheaded diverse initiatives to meet

demanding ownership and investor needs while

growing top and bottom lines. Overseeing

critical programs, including cost reductions,

I demonstrated outstanding leadership and

management talents. My skills also include:

-Solving complex challenges in increasingly

difficult market conditions

-Leading critical projects to money-saving

outcomes

-Identifying and seizing opportunities for

improvement

-Taking on ever-increasing responsibility and

establishing performance benchmarks

-Ensuring compliance through diligence and

effective communication

Technical Expertise: Cobol, MicroFocus Cobol,

Novell, Windows NT Server, Windows Server

2003, Windows 95, 98 and 2000, XP, Vista, 7,

Microsoft Office Suite, QuickBooks.

My BS in Information Systems is from the

University of Texas at Arlington. Known by

colleagues as a hands-on leader, I have a big-

picture understanding and an eye for detail. I

am an exceptional team player who is driven to

succeed. An excellent communicator, I easily

collaborate with co-workers at all levels.

CAREER HISTORY

Operations & IT Manager, Bargain Cleaners,

Inc., 2003 to 2009. Recruited by former

Coaster Management VP to join new firm. Led

improvements, including labor cost reductions

and payroll function, IT upgrades and accounts

payable for $8M dry cleaner with 25 stores.

Migrated corporate from Windows NT to Windows

Server 2003, as well as Windows 98 to Windows

XP. Trained staff on all upgrades.

Systems Administrator & Programmer / Analyst,

WH Cleaners/Coaster Management, Inc., 1995 to

2003. Designed, developed, installed and

supported POS system for 100+ stores for

startup lease-to-buy operation (#1 US discount

dry cleaner). Performed system training and

development. Created corporate databases and

reporting software. Implemented upgrade to

Windows NT Server/Win98. Directed store

managers on systems compliance.

Earlier: Held positions with home healthcare

industry companies.

Additional: I enjoy golf, hunting, fishing,

motorsports and playing guitar.

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