Technical Writer / Requirements Analyst

Gregory M. Wilcox

********@*****.*** • 585-***-****

** ***** *****, *********, ** 14625

REQUIREMENTS ANALYST / TECHNICAL WRITER

Quality • Productivity • Reliability

DESCRIPTION Skilled and Experienced Writer

Requirements Analyst, Technical Writer, Editor

• Outstanding quality of writing

• Experienced with many types of technical and user documentation

• Efficient worker, fast learner

• Concise, effective communicator

PROFESSIONAL The Rochester Group, Inc. Rochester, NY (2008-11)

EXPERIENCE Requirements Analyst, Technical Writer

• Worked with clients, developers and testers to analyze and document software requirements.

• Created and updated technical documents, including functional specs, software and website requirements, templates, process charts and tracking documents.

• Created and updated end-user content such as online Help, web content and user guide.

• Created screen mockups and screen shots that were sought after for their high quality and utility.

Kenda Systems, Inc. Rochester, NY (2006 – 07)

Technical Writer/Editor

• e-Learning Courses: Created and edited storyboards, audio scripts and PPT presentations for customer education and training course.

• Reference Guides: Created preliminary tables, storyboards, content and specifications for Product Reference Guides. Edited and updated Quick Reference Guides.

• Podcasting: Wrote scripts and engineered marketing and training podcasts.

Rochester City School District Rochester, NY (2002-2006)

Middle School English Language Arts teacher

• Wilson Foundation Academy: 7th grade ELA teacher

• Rochester Leadership Academy: 7-8th grade ELA teacher

• Substitute teacher across many grades and subject areas

NF Associates Webster, NY (2000-2002)

Technical Writer/Editor

• Created marketing materials, informational documents and training programs.

• Completed proofreading, editing and word count reduction projects.

COMPUTER -MS Office, OpenOffice -IE, Firefox, Chrome, Safari

SKILLS -HTML, FrontPage -Visual SourceSafe, SharePoint

-Mantis, ITT -Photoshop, PaintShop Pro, Visio

-TortoiseSVN -Windows, Mac OS

EDUCATION Nazareth College of Rochester SUNY University at Binghamton

Master of Arts in Liberal Studies Bachelor of Arts in English

December 2006 GPA: 3.8 January 2001 GPA: 3.1

Post-Baccalaureate Certification Program Lancaster University

English Education (7-12) Lancaster, England, UK

December 2003 GPA: 3.7 Study Abroad, History major, 1998-1999

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