Customer Service Quality

JUAN L. FUENTES

*** ***** ******* ****

Redwood city, CA 94065

650-***-****

**********@*****.***

OBJECTIVE

Pursuing renewable energy projects developing the skills to design and install Photovoltaic systems

SKILLS

• Acquiring hands-on experience as a volunteer installing solar electric systems with Grid Alternatives.org and SunWork.org, 2010

• Interpret mechanical, electrical, pneumatic and hydraulic engineering layouts & schematics, GD&T,CMM

• Hand tools: caliper, digital gauges, oscilloscope, transducers, multimeter, amp meter, power tools

• MS excel, word, power point, ERP system

• Bi-lingual Spanish/English

• Familiar with: Energy Efficiency, Pathfinder, Sun eye, Auto cad, Solidworks, Balance of systems

EXPERIENCE

Preferred customer service representative, COIT, Burlingame, CA, June - December 2009

Sales associate, Big 5 Sporting goods, Redwood city, CA, September – December 2009

Field quality representative, (automotive industry), Team Quality Services, Toluca, Mexico, 2007 –2008

• Serve as a primary contact between Canadian supplier and General Motors for quality concerns at GM plant

• Improve supplier quality product supporting with RCA/CAPA/5 why’s and GM quality requirements

Store Manager, household hardware/family business, Mexico 2001-2004 & 2006-2007

Service engineer, (industrial hydraulic) Bosch Rexroth, Mexico City, Mexico, 2004 –2006

• Support hydraulic system projects /installation/ maintenance in plastic molding press and Oil-Tanker( Pemex )

• Testing and calibration of fluid power designs & control electronics to meet quality standards and specs

• Investigate internal and external failures providing analysis reports to any phase of the process/project

EDUCATION

Pursuing NABCEP entry level test certificate, 2011

Photovoltaic systems design & installation training, Job Train, October 2010

Industrial Automation, National Polytechnic Institute, Mexico City

Bachelor’s Degree in Engineering, National Polytechnic Institute, Mexico City

TRAININGS

• Gaining solar education through enrolling in PG&E workshops, San Francisco, USA, 2010

• Weatherization, Job Train, Menlo Park, CA, USA, 2010

• Basic safety in oil-platforms, Elementary Education and Harbor Institute, Mexico City

• Training on proportional hydraulics, Bosch Rexroth, Lohr a. Main, Germany

• Pumps and hydraulics controls. Bosch Rexroth, Mexico city

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