Customer Service Project
Resume:
Anitha Gowda
Huntersville, NC - 28078
Cell: 704-***-****
Home: 704-***-****
******.****@*****.***
Summary
Over 5 years of IT experience in Testing
Proficient in Black box testing, Functional Testing, Regression testing, Performance testing, Positive and Negative testing.
Highly skilled in creating and executing test cases, test scripts from Requirements documents, Functional specification/Detail Design Documents and General Design Document.
Strong knowledge in Software Development Life Cycle, QA Methodology.
Generation of Defect reports, tracking the status of each defect and analyzing the bugs using Mercury QC.
Responsible for GUI, Web Testing, Database Testing and validating the application against the database using SQL.
Computer Skills
Operating systems : Windows 2000/xp, Unix
Testing tools : QualityCenter, Winrunner, LoadRunner,
Scripting languages : java script, sql, coldfusion
Database; MS Access, Oracle, SQL Server 2000
Servers: Apache WebServer, Weblogic
WebTools : html, Macromedia DreamWeaver
Education ;
Bachelor of Engineering in Electrical and Electronics engineering
Kuvempu University
Karnataka
India
Professional experience
Project Name: Mortgage Data for Customer Service - MDCS
Client : Bank of America, Charlotte, NC
Role : Senior QA Analyst
Duration : Feb 2009 – Present
Project Description :
This Application is shared between Customer service and Call centers. This Application covers cash entry and cash out Mortgage loans and Personal loans,credit cards and cashflow statements
Responsibilities
Participated at testing of marketing and online services pages of PC Banking Application (Banking and Investment Personal/Business Products and Services (On-line banking: Checking, Reorder Checks, Saving, Loans, Applications, Interest Rates, Credit Cards)
Analyzed business requirements, functional specifications and mock ups of financial to provide functional decomposition
Conducted installation and cross-platform testing of Internet Configuration Wizard application (Visual Basic 6.0, various Windows platforms).
Performed Functional and regression testing of Web-Admin application (Cold Fusion, Windows NT4.0).
Developed of testing strategies for Internet application.
Generated test scenarios, test cases and test data. Executed tests, created problem reports
Conducted various management activities by analyzing and verifying test results, providing status reports
Worked with business analysts, developers, and content department to resolve issues.
Experience in Report Testing And Data transformation(ETL) Testing
Application Development Technologies:
Platforms: Windows 9X/2000/XP, UNIX (HP-UX), WS_FTP Professional, TOAD, VSS, Citrix Presentation Server, MS Office Suite
Languages: SQL, ASP .Net, Visual Basic, HTML
Project Name: Bill Maintenance Review Systems (BRMS)
Client : Farmers Insurance, Simi Valley, CA
Role : QA Analyst
Duration : Feb 2008 – Jan 2009
Project Description :
The Bill Maintenance Review System (BMRS) is an on-line system used to correct errors found by the Customer Records Information System. Provides online/uniform method of revising bills
Responsibilities:
Business and system requirements, manage development of specifications to create and execute detailed test plans, and verify bug fixes.
Oversee 4 on- and off-site QA analysts.
Configure test environment and create strategy for product development and certification. Assure test data, schedule automated/manual tests. Approve results documentation and tracking systems updates.
Supervise development of SQL-queries/procedures for database and backend testing.
Manage script creation for regression and stress testing using QuickTestPro.
Use Clear Quest for repository, reporting and tracking bugs, and providing updates on resolved bugs
Performed black box testing for the continuous Build
Performed Regression testing Sanity testing Retesting Load testing
Application Development Technologies:
Environment: Quality Center Winrunner, Oracle, SQL Navigator, MSAccess, UNIX, HTML, XML, Visual Basic.
Languages JAVA, COLDFUSION . HTML,VISUAL BASIC
Project Name : Configuration Management Database - CMDB
Client : Econ LLC, Bloomfield hills, MI
Role : QA Analyst
Duration : Oct 2007 – Jan 2008
Project Description :
CMDB is configuration management database used by the systems administrators and systems architects to maintain configuration items, like servers, application, app contacts, app owners and stuff like that in a database with dependencies in one big databases for the systems administrators to keep track of and keep update any planned and or unplanned outages and to generate dependency list to generate notifications of the impacts
Application Development Technologies: J2EE [ MVC architecture ] – apache tomcat app server, HTML, CSS, Java Script, Oracle DataBase
QA Tools Used: QC&QTP
Responsibilities:
Reviewed and analyzed the requirements documents for writing the test plan
Created manual test cases executed test cases using mercury test director
Performed sanity testing for each new build of the application
Performed functional testing integration testing
I was involved in pre and post production testing in creating and reporting the configuration items and generating the dependcy notification list
Provided support for UATtesting as required by the application
Developed manual tests scripts and test cases
Executed the test cases manually and reported the defects using test director
Project Name : Plant Support Group Website
Client : Econ LLC, Bloomfiled hills, MI
Role : QA Analyst
Duration : Jan 2006 – Sept 2007
Project Description :
PSG Website is webbased application which are used by Design Release Engineers [DRE] in plants to create and track the current status of the projects and list out any known problems/issues and resolutions . PSG website also states and schedules the release dates of the product based on the status of the projects
Application Development Technologies: Coldfusion 4.5, HTML, CSS, Java Script, Oracle DataBase
QA Tools Used: Test Director, Winrunner
Responsibilities:
Reviewed and analyzed the requirements documents for writing the test plan
Created manual test cases executed test cases using mercury test director
Performed sanity testing for each new build of the application
Performed functional testing integration testing
I was involved in pre and post production testing in creating and tracking the current status of projects in the manufacturing plant
Provided support for uat testing as required by the application
Developed manual tests scripts and test cases
Executed the test cases manually and reported the defects using test director
Project Name : Case Tracking System (CTS)
Client : Law offices of Amarnath Gowda, Farmington hills, MI
Role : QA Analyst
Duration : July 2005 – Dec 2005
Project Description :
Case Tacking System is a web based business application, used by the law offices to track the status of the client cases. CTS had various different modules to facilitate the complete business components of the law offices, starting from filing new cases, updating case status, completing the case and running and generating reports. The system also provided questionnaire for the clients to complete and submit online.
Application Development Technologies: Coldfusion 4.5, HTML, CSS, Java Script, MS SQL Server DataBase
QA Tools Used: Test Director
Responsibilities:
Reviewed and analyzed the requirements documents for writing the test plan
I was involved in testing New Cases and Reporting module
Created manual test cases executed test cases using mercury test director
Performed sanity testing for each new build of the application
Performed functional testing integration testing
I was involved in pre and post production testing data migration [from Excel to Access to MS SQL Server]
Provided support for uat testing as required by the application
Performed cross browser testing for multiple browse ex netscape navigator Microsoft explorer on different platforms and interpreted and negative/positive results
Developed manual tests scripts and test cases
Executed the test cases manually and reported the defects using test director
Worked with users to develop user acceptance test plan and test cases
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