Engineer Development

William A. ‘Andy’ Hart

Technical Management Professional:

Results-driven executive with over 10 years of leadership in strategic planning and executing technical plans to develop customer oriented solutions while managing and containing capital and operational expenses. Experienced in creating and implementing best practices in the development and delivery of technical solutions.

Provided leadership and influence to create change to direct the business operations to a more efficient operational model. Demonstrated ability to develop strong business relationships with key value contributors from client management to business partners. Experienced in leading object-oriented software engineering teams.

Key Business Competencies:

* Technical Leadership and Business Process Execution

* Diverse Technical Background

* Technical and Business Communications

* Customer Relations

* Coaching and Development

Key Technical Competencies:

* Virtual Servers (VMware, Citrix, MS Hyper-V)

* Virtual Fabric (Cisco UCS, Xsigo)

* Operating Systems (Unix, Linux, Microsoft)

* Object-Oriented Development (C++/Java)

* Database Management Systems

* Network Management

Education and Credentials

Master of Science, Electrical Engineering Electromagnetics and Signal Processing Minor in Statistical Quality Control; University of Texas, Austin, Texas

Bachelors of Science, Electrical Engineering; University of Texas, Austin, Texas

Member ETA KAPPA NU (HKN) Electrical Engineering Honor Society Awarded Most Outstanding

Member 1987

ITIL Foundations Certification

Professional Experience

Global Knowledge, Cary, North Carolina

Sr. Director, eLearning Technologies (2011 – present)

Director, eLearning Technologies (2002 – 2011)

Full responsibility for the customer facing data center that supports 80% of North American revenue. Forecast, plan and manage the multi-million dollar operational budget for the customer facing data center. Developed and executed a strategic plan collaborating with operational, project, and logistics managers to implement a cloud based student lab environment and Labs as a Service (LaaS) for clients. Establish, direct and document effective processes and procedures to assure network reliability, performance and customer service. Supervise, manage and coach the development and support organizations on technical concepts, best practices, and leadership principles.

KEY ACHIEVEMENTS:

* Developed strategy to convert Global Knowledge Instructor Lead Training (ILT) from using 'road kits' to a Cloud Based Student Lab Delivery Solution, thus creating a complete paradigm shift in company operations.

* Grew the Cloud Based Student Lab Delivery Solution from supporting just below $2M in revenue to above $200M in revenue per year.

* Implemented Labs as a Service (LaaS) solution for enterprise clients and partners, converting the data center from a cost center to a P&L center.

* Provided influence and leadership in the development of the automation, provisioning, and management of the Cloud Based Student Lab System.

* Maintained five 9s in operational up time for the past four years.

Grew the Cloud Based Student Labs Data Center from 10 racks of network gear and 10 servers to over 170 racks of network gear and over 800 servers

* Leveraged virtual technologies including the use of VMware ESXi, Citrix XenServer, Hyper-V and virtual network fabrics from Xsigo and Cisco to expand server utilization and capacity.

* Instituted policies, procedures, and service level agreements for technical operations.

* Secured several key service contracts to host third party Student Training Labs using our LaaS solution.

* Secured service contract to manage Cisco’s Associate Sales Engineers (ASE) training lab at Cisco.

* Implemented the Global Knowledge Learning Management System as a Software as a Service (SaaS) to clients. Maintained a 99.9985% uptime of service since 2004 and a 99.999% uptime since 2007.

* Received the Global Knowledge Distinguished Contribution Award for 2006.

* Created an open, collaborative, and creative working environment that contributes to the operational efficiencies to support the $200M in revenue.

* Negotiated long-term contracts for hosting and development services with several key vendors.

NEON Systems Inc, Cary, NC

Director, iWave Development (2000 – 2001)

Sterling Software, Cary, NC

Director, SOLVE:Diplomat Development (1999 – 2001)

Prepared the Sterling Software’s SOLVE:Diplomat Organization to be sold, instituted software development best practices, improved quality control and assisted the Senior Executive Team on the sale to NEON Systems. Established, planned, and managed the iWave product development and strategy, an Enterprise Application Integration (EAI) and B2B solution, on NT, Unix, Linux, AS/400, and OS/390 platforms. Performed market research and competitive analysis of different EAI and B2B markets. Assisted in the sales development for new business including customer site visits, presentations, and bid responses. Managed third-party offshore development organizations contracted to develop iWave modules. Implemented the “Spiral Model” for Software Development, tackling high risk efforts via prototypes, user involvement and system testing, early in the development lifecycle.

KEY ACHIEVMENTS:

* Reduced troubled tickets by 50% through the establishment of development and Q/A practices.

* Lead the successful development of new releases every six months.

* Managed day-to-day operations of Cary office (doubled staff in a six month period with over 40% of staff telecommuting).

BroadBand Technologies Inc., RTP, NC

Design Assurance Manager (1998)

Tools and Architecture Systems Manager (1997)

Senior Engineer (1996)

Lead teams of software architects, project managers, and system test engineers in the development of the flagship product, the FLX-2500, a broadband digital video switching system and the verification of a Digital Loop Carrier (DLC). Lead and managed Software Architecture Team through successful delivery of Object-Oriented C++ architecture for a state of-the-art fiber optic telephony, video, and data transport system. Specified, designed, and implemented the architectural framework and tools to support development. Created and managed plans for performing development integration, certification, functional, system, and acceptance testing of real-time embedded system accounting for contingencies. Instituted project management principles and practices across the Software Development Department. Lead Software Architecture Team and improved quality through improvement of development processes and internal customer relations.

KEY ACHIEVEMENTS:

* Provided project management of a cross-functional management team to successful conclusion of the FLX-2500, a switched digital video, and telephony broadband solution.

* Developed test philosophy, strategies, and implementation for integrating testing into early stages of software and hardware development of a DLC with DSLAM, ISDN, T1, and POTS interfaces.

* Developed and implemented configuration management policies, procedures, and supporting infrastructure across the Software Development Department.

Fujitsu Network Switching, Raleigh, NC

Senior Software Engineer (1993 – 1996)

Provided technical leadership and mentoring on Object-Oriented development and practices to the engineering organization. Lead the Object-Oriented architectural design of the next generation Fujitsu Network Management System for the FETEX 150 ATM Telephony Switch that served as the basis for the next seven years of development and sales for the Network Switching division located in Raleigh, NC. Visited Telecom Network Operation Centers to understand user pain points in managing and monitoring their telephony network.

KEY ACHIEVEMENTS:

* Influenced the leadership in Japan to migrate the GUI software development project from Japan to United States through the development of system prototype of the Next Generation Network Management System (NMS). The NMS was an Object-Oriented solution written in C++ on Unix and Windows operating systems. One hundred percent identical code on both platforms.

* Presented the Next Generation NMS at Telecom 95, the International Telecommunications Union (ITU) conference held every four years, at the request of the Japanese Leadership. The only U.S. engineer requested to attend.

* Received an Outstanding Individual Achievement Award for the efforts on the Next Generation NMS.

Radian Corporation, Austin, TX

Staff Engineer (1988 – 1993)

Research Associate (1985 – 1988)

Developed signal analysis, database, and hardware solutions for industry and government contracts. Managed a key contract with a government agency to develop signal analysis software and hardware solutions. Developed signal analysis software for several RADAR and SODAR systems for the military and government agencies. Developed software for an Artificial Intelligence Rule Based System to monitor turbines.

KEY ACHIEVEMENTS:

* Earned three Individual Achievement Awards, one of which was for signal analysis software developed for the 1st Gulf War.

* Transformed a failing a multi-million dollar hardware/software project from a $200K deficit with late deliverables, poor communications, and bad customer relations to a project with on-time delivery and within budget, winning further contracts from the customer.

* Developed SODAR (Sonic Detection and Ranging) signal analysis system using Object-Oriented analysis and design with C++. The first project in the company to develop using Object-Oriented engineering principles.

* Earned my Masters and Bachelors degrees in Electrical Engineering.

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