IT Support
Resume:
Patrick M. Smith
Upper Deerfield, New Jersey 08302
********@*******.***
Objective To secure a position in SQL Database Support, Windows Network Administration, network telecommunications, hardware and software support.
Education Jersey City State College, Jersey City, New Jersey
B.S. in Computer Science, December 1995
Certification Comptia A+, Network + and MCP (Windows XP)
Technical Experience
Operating Systems:
Windows 2003/2000/4.0 Server, Windows 3.1/95/NT4.0/2000/XP/Vista
OS/2 and OS/2 Warp and Novell 4.0/5.1
Software: Crystal Reports 10, VMWare Infrastructure, Microsoft Office 97 up
to 2007, Internet Explorer 4.0 up to 7.0, Mozilla Firefox
Database SQL 2005
Hardware: Dell and Compaq Servers, Wireless Network Devices, Cisco Switches,
Pentium Based Pc's such as IBM, Dell and Compaq, printers by multiple
Vendors (HP, Dell, IBM, Samsung, Kyocera,…)
Work Experience
Seabrook House Inc., Seabrook, NJ (December 2005 – present)
IT Support Technician
PC and Network Infrastructure Support
Managed 4 Windows 2003 servers using VM Infrastructure software.
Setup the company intranet
Led PC Rollout project which required use of Ghost. A network bootup CD was used to
pull image from server onto the workstation to be loaded. Part of the imaging process
included creating a Windows XP build, sysprep and creating the ghost image itself.
Setup D-Link DFL-CPG310 Firewall in Seabrook West Facitily in Westfield, PA which
created a more secure network environment for staff who shared network with patients’
residing at the facility.
Setup new Cisco switches in the facility using the Software GUI provided on the switches.
Performed Windows 2003 Server installs: 2 for the Accounting Department, Tier
Application Server which included SQL Server 2005.
Setup and configured Wireless Network Access Points with bridging capabilities.
Data Migration from Windows 2000 Servers to Windows 2003 Servers
Electronic Medical Records Software (Tier)
Software built upon SQL Server 2005 and Crystal Reports 10
Lead person with regards to contacting vendor on Support and Change requests.
Created and modified visual forms in Tier .
Created and modified Views in SQL to setup reports
Created and modified reports in Crystal Reports 10.
United Parcel Service: Morristown/Paramus/Ramsey/Mahwah, NJ
Campus Support Technician/LAN Administrator (December 97 – December 2005)
Provided 1st level support for Active Directory, Terminal
Services (to access Servers remotely), setup of VPN accounts
provided 2nd level support for Windows 2000 Professional/XP, Office 2003,
printers, desktop workstations and laptops
Performed Active Directory Migrations from Novell Netware 5.1 Servers to
Windows 2000 Servers.
Performed the migration of workstations from a Windows NT 4.0 Domain to
Windows 2000 Active Directory.
Performing Novell Netware and NT administrative duties such as creating,
modifying user identifications, file restores from daily tape backups.
Personal Business
Perform personal computer and laptop installs and repairs.
Use Logmein software for remote support of friends and family computers
and laptops.
Created web page www.rudolphis.com for my mother-in-laws business.
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