Customer Service Manager

Nakita N. Young

Pomona, CA *****

Email: dfjp0n@r.postjobfree.com

Cell: 323-***-****

WORK EXPERIENCE:

**/**** – current (Part-time) Los Angeles County Pomona, CA

In-Home Service Provider

Essential Duties:

- Assist with walking and light exercise

- Plan and prepare meals, followed by clean-up

- Monitor food expiration dates, make future meals

- Make beds and change linens, as needed

- Light housekeeping to include dusting and vacuuming

- Assist with bathing, dressing and grooming

- Laundry and ironing

04-2007 – 02/ 2009 Skywest Airlines LAX Airport, CA

Customer Service Agent

Essential Duties:

-Greet and assist all customers in a prompt, friendly and courteous manner

-Provide check-in assistance, ticketing, sales, reservations, re-booking of itineraries, and boarding passes for passengers

-Checking and acceptance of passenger luggage

-Boarding flights and escorting passengers to aircraft as needed, including the pushing of wheelchairs

-Comply with all safety procedures and station policies

-Provide accurate gate information, flight arrival and departure information, as well as answer general inquires

-Assist special needs passengers, resolve customer complaints and other duties as delegated

-Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight -acceptance guidelines

-Communicate clearly and accurately with customers as well as ground and aircraft personnel

-Miscellaneous duties as assigned by Manager and Supervisor

06/2004- 04/2007 Ganesha Hills Day Care Pomona, Ca

Office Manager

Primary Responsibilities:

- Provide administrative and clerical assistance to director

- Answer incoming calls on multi-line system

- Keep records and files using the computer and logbooks (filing alpha and numeric)

- Prepare written and typed documents for the director

- Gather materials for State and Local Eligibility

- Receive and route incoming and outgoing mail, messages, and faxes etc...

- Address client inquiries in a timely and appropriate manner

- Receive and transfer payments into the bank account

-Assist with managing Daycare that consists of 13 children ages six months to thirteen.

- Deliver individualized instruction in all areas of the curriculum.

- Assist with creating and implementing trips.

- Participate in parent-teacher conferences,

- Order and track supplies, and keep a tidy room.

1/2004 - 04/2004 Pomona Family Medical Center Pomona,CA

Medical Assistant Intern (Internship)

Primary Responsibilities:

- Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and record information on patients' charts.

- Clean and sterilize instruments.

-Inventory and order medical supplies and materials.

- Give injections or treatments, and perform routine laboratory tests.

- Schedule appointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, and complete insurance forms.

- Key data into computer to maintain office and patient records.

- Keep billing records, enter financial transactions into bookkeeping ledgers, and compute and mail monthly statements to patients.

10/2003 - 1/2004 Computer Education Institute Pomona, CA

Placement Administrative Human Resources Assistant (Federal Work Program)

Primary Responsibilities:

-Assist graduating students in their search for employment.

- Assist the Placement Director with the pre externship meeting of all students.

- Place initial and follow up calls to employers regarding externship placements.

- Generate form letters along with student resumes for employment opportunities.

- Ensure student documents are complete prior to externship placement.

- Document and update employer requests into the system. Follow up employer requests for new students.

- Prepare letters and documents as needed for Placement Director's weekly site visits.

- Prepare student files and complete necessary forms for weekly group exit appointments. Assist Director with exit appointments.

- Maintain the schedule of placement appointments for the department.

- Generate placement reports as needed

12/2001 – 06/2003 Sav-On Pharmacies Pomona, CA

Customer Service Cashier

Primary Responsibilities:

-Customer service,

-Cash handling,

-Merchandising activities,

-Light maintenance

-Control the flow of supplies in and out of stockrooms

-Keep track of the number of items in storage and reorder items that are in short supply.

-Unpack the boxes,

-Inspect the items

-Return unsatisfactory or damaged goods to the wholesaler or distributor

-Issue cash refunds and/or credit slips to customers or cash checks

-Balance the amount of money taken in with the total sales recorded.

EDUCATION:

School/ Institution Awards/ Honors City/State

2004 - Vocational Computer Education Institute/ Mariac College

I graduated from an Administrative Medical Assistance course with Honors. I also maintained a 3.75 grade point average. Walnut, Ca

2003 – High School Ganesha High School I took Advanced Placement and College Preparation Courses. Graduated with a 3.16 GP Pomona, Ca

ADDITIONAL INFORMATION:

Typing 45 WPM

Knowledgeable in : Medi-Soft, Microsoft Word/Excel, Windows XP, and Macintosh programs.

Certified in : Professional Development & Externship, First Aid & CPR Training, HIPPA, and OSHA

REFRENCES: Available Upon Request

Contact this candidate