Customer Service Software
Resume:
John Branch
P.O. Box ****
Colonial Heights, Va. 23834
***********@*******.***
Objective: To obtain a position in the computer field to utilize my skills and education learned to help meet company goals.
Education
ECPI Technical College Richmond, VA July, 2007 – October 2008
Bachelors of Science degree in Management of Information Systems
ECPI Technical College Richmond, VA August, 2004-March, 2006
Associate of Applied Science in Computer and Information Science
Major: IT/Networking and Security Management
John Tyler Community College Richmond, VA 95-97
Business Administration
Virginia State University Petersburg, VA 1993
Courses in Business Administration
Certification and Awards
• CFOI
• CFOT
• Dean’s List
• President’s Award
• Windows Server 2008 Network Infrastructure
• Linux+
• Microsoft SharePoint 2010, Configuring
• Dell Certified System Expert (DCSE)
• Windows Server 2008 Active Directory, Configuration
• Network +
• Security +
• Working on CCNA
• MCTS
• MCITP
• Windows Server 2008, Server Administrator
Technical Skills
Hardware:
• Installed and troubleshoot RAM, hard drives, CD-Rom drives, and floppy drives.
• Installed and configured NIC cards.
• Able to create straight through and crossover cables.
Networking:
• Installed and configured Windows XP Pro operating system. Joined client machines to a domain
• Installed and configured Windows 2003 Server. Created domain user accounts, reset passwords and troubleshoot permissions issues.
• Setup, configured, and troubleshoots Cisco 2500 and 2600 routers.
• Installed and configured Outlook 2007 & 2003, created outlook profiles and other outlook features.
• Provided excellent customer service to end users, able to take technical issues and put it into easily understandable terminology.
Professional Groups
• Member of Richmond SharePoint User Group
• CompTia IT Pro Community
• LinkedIn http://www.linkedin.com/pub/john-branch/30/7b2/187
• url: https://www.mcpvirtualbusinesscard.com/VBCServer/c679beb7-beda-4a04-951f-0447a4bd30ff/card
Work Experience
Pomeroy
McKesson Richmond VA September, 2011-February, 2012
IT Specialist/System Administrator
• Imaging desktops and laptops for clients in house and other facilities
• Installing Windows XP and Windows 7
• Mailing new refreshed PC’s to client’s that are at another facility
• D.O.D hard drive wiping desktops and laptops
• Transferring data from clients old PC to the new PC
• Upgrading hardware and software
• Using Active Directory for user administration
• User administration (setup and maintaining account)
• Maintaining system
• Installed System Center Configuration Manager to run updates
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software
• Create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users
• Setting up users to use wireless
• Taking inventory
• Writing scripts to create and set users to a pc
• Installing VPN tokens for clients
• Citrix
• Installing Lotus Notes
• Remote using remote desktop connection and Microsoft office communicator
• Connecting PDA’s to pc’s (installing the sync software and mobile software)
Luxottica Colonial Heights VA October 4, 2010 1 day assignment
Network Technician
• Replacing hubs with Cisco switches
• Changing Windows operating systems to Linux
• Installing IGEL’s (Universal Desktops)
• Installing Dell servers
• Installing wireless routers
Information Gateways
Fort Lee Petersburg, VA November, 2010- September 2011
PC Specialist
• Imaging (Ghost) desktops and laptops
• Trouble shooting PC’s and peripherals
• Configuring Printers to be put on the Network
• Setting up video conferencing
• Use Active Directory to unlock student accounts and give permissions
• Updating group policies, hardware and software
• Adding desktops and laptops to the Army domain
• Updating PC’s with the latest patches
• Setting up user accounts
• Updating software with the latest versions
• Installing fingerprint scanners for clearances in the Security Department
• Help Desk answering phones and remoting into PC’s for trouble shooting
• Setting up VTC
• Advising the client to use the appropriate and up to date technology
• Making CAT 6 cables
• Creating user accounts
• Updating Microsoft certificates
• Using Remedy ticketing system
• Updating procedures that we use to solve trouble shooting problems
• Installing software on new PC’s and reimaged PC;s
• Remote using dame ware
Peak Systems
Dell/AT&T Richmond Area August 31, 2011-Present
On call Technician
• Diagnose GSK ELO touch screen monitors
• Troubleshooting pc’s and peripherals and making sure equipment is working according to customer’s standards
• Troubleshooting and fixing Advance TV WIN7
• Traveling to clients site to assist and trouble shoot with GSK monitors and TV WIN 7
Dell/WellPoint Richmond VA December 4, 2009-November 2010
Consultant/Technician/Administrator
• Ordering and keeping inventory for laptops, desktops and other hardware peripherals
• Imaging computers using Ghost and taking off Windows 7 and installing Windows XP on them
• Trouble shooting software applications and hardware
• Wiping hard drives of computers that are returned before we send them back to Dell
• Setting up computers, printers and sometimes blackberry’s
• Remote login to computers that are off site to trouble shoot or install software
• Backing up user’s profile to the server to restore to new computer
• Deploying and upgrading the client’s PC’s
Virginia Indigent Defense Commission Richmond, VA June, 2009-October, 2009
Computer Support Specialist/Consultant
• Imaging HP desktop and installing Linux operating systems
• Configuring HP servers and setting up the firewall
• Configuring Linksys Cisco switches
• Setting up Lotus notes and configuring MIME for all the Public Defenders offices in the state of VA.
• Setting up LPR network printers and computers
• Traveling to all the Public Defenders offices in the state of VA.
• Remoting in to the client’s web root box or server for installing software or trouble shooting
• Scheduling appoints to travel to work sites
• Trouble shooting software and hardware
Decision One/DuPont CEG building Richmond, VA April, 2008- August, 2008
Desktop Support/Administrator
• Imaging and Backing up laptops and desktops using Ghost
• Supporting clients over the phone
• Using NEDD forms to keep up with inventory for Dell
• Moving and relocating clients computers if necessary
Raymond’s Computer Service Colonial Heights, VA June, 2006-June, 2009
Administrator/Consultant
• Design database using access
• Assists in enforcement of project deadlines and schedules
• Assisting customers over the phone
• Trouble shooting and problem solving to keep on schedule
• Installing hardware and software
Internship
Virginia State University Chesterfield, VA January, 2007-July, 2007
Office of Information Technology -- Intern
• Setting Active Directory for users
• Technical Support for students and staff on campus
• Trouble shooting Cisco Switches
• Writing scripts using VB.Net for web pages
• Setting up user accounts
• Monitoring the network
• Assisting with Server trouble shooting
• Configuring Barracuda (web filter)
• Getting new contracts
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