Customer Service
Resume:
Kimberly Edwards **** Falling Creek Rd
Kinston, NC 28504
Cell: 252-***-****
Cell: 252-***-****
*********@*****.**
________________________________________
Experience
A Wireless
December 2009 - Present Sales Rep Kinston, NC
ABC Phones Kinston, NC
Sale Representative 03/2005 to 11/2005
Trained establishment personnel in equipment use, utilizing knowledge of electronics and product sold.
Recommended equipment to meet customer requirements, considering salable features, cost, capacity, and economy of operation.
Talking Wireless
September 2009 - December 2009 Sales Rep Kinston, NC
ABC Phones Kinston, NC
Sale Representative 03/2005 to 11/2005
Trained establishment personnel in equipment use, utilizing knowledge of electronics and product sold.
Recommended equipment to meet customer requirements, considering salable features, cost, capacity, and economy of operation.
Verizon Wireless
December 2006 - May 2009 CSR Wilmington, NC
Kept records of customer interactions and transactions, recording details of inquiries, complaints, as well as actions taken.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise and adjusting bills.
Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Sprint
January 2006 - November 2006 CSR New Bern, NC
Kept records of customer interactions and transactions, recording details of inquiries, complaints, as well as actions taken.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise and adjusting bills.
Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Abc Phones
March 2005 - November 2005 Sales Rep Kinston, NC
Kept records of customer interactions and transactions, recording details of inquiries, complaints, as well as actions taken.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise and adjusting bills.
Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Verizon Wireless
December 2006 - May 2009 CSR Wilmington, NC
Kept records of customer interactions and transactions, recording details of inquiries, complaints, as well as actions taken.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise and adjusting bills.
Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Education
Kinston High School
May 1999 High School Kinston, NC
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