Manager Customer Service

James Petersen

Nipomo, Ca *****

Cellular 530-***-****

************@*****.***

General Manager / District Manager

SUMMARY

** ***** ** ********** ** qsr restaurant management the last 5 years as a District Manager. My responsibilities include budget preparation, financial analysis and management, profit and loss responsibility, sales and sales forecasting, training, increase customer counts, strategic planning, customer service, scheduling, inventory counting, employee supervision and development, restaurant maintainance, management team meetings, inventory & labor management, attending district & corporate meetings, marketing, vendor relations, and related administrative duties. Well-developed communication skills demonstrated through successful interaction with customers and the ability to establish and maintain professional relationships.

EXPERIENCE

Taco Bell, Lompoc, Ca 2000 - 2010

District Manager

I was responsible for the operations of three qsr restaurants which include 85+ employees and managers. These responsibilities include p&l statements, internal operations audits, corporate operations audits, sales and increasing customer counts, hiring and developing management teams, training, conducting staff and management meetings, new item rollouts, customer service, problem resolution, exceeding all health code standards, conduct performance evaluations, restaurant cleanliness and achieving/exceeding speed of service goals. I interact with the community frequently and I am involved in numerous community events which promote our restaurants.

• I am currently working with our corporate office, architects and contractors regarding a complete scrape and rebuild of one of our older restaurants. I am responsible for the entire project from its inception through to its completion.

• Having been a Restaurant General Manager at all six of our current restaurants and having been a District Manager for the past five years I have gained valuable knowledge, skills and abilities that allow me to be successful in the qsr industry.

• My restaurants continuously achieve perfect or near perfect scores on corporate operations audits as well as surprise external third party operations and food safety audits. These restaurants also score very well on customer shopper reports as well as corporate shopper reports. One of the restaurants is a flagship training restaurant......the only one of its kind for close to 200 miles.

Steve Watkins/LA Times, Buellton, Ca 1997 - 2000

Delivery Driver

As a delivery driver I was responsible for delivering newspapers to homes and businesses in a timely and accurate manner on a predetermined route

Taco Bell, Lompoc, Ca 1987 - 1997

General Manager

As a Restaurant General Manager I was responsible for staffing, training, scheduling, conducting meetings, labor control, inventory control, guest service, cash handling, banking, cleanliness, employee relations, health code standards and friendly employee/customer relations.

• As a Restaurant General Manager I was responsible for the opening of two new restaurants. I conducted all training, scheduling, equipment ordering and staffing of the new restaurants while at the same time managing my own restaurant.

EDUCATION

General Ed / Law Enforcement Academy, Allan Hancock College 2003

Santa Maria, Ca

Certificate

I have completed over 60 semester units of study in the areas of General Education and Administration of Justice. I graduated from the Law Enforcement Academy and was certified to be Peace Officer in the state of California.

SKILLS

• I am proficient in Microsoft Word, Microsoft Excel and Adobe Acrobat.

• Financial and Operation Cost Control, Customer Service and Relations.

• Leadership and Delegation, Organizational Development, Planning, Leadership, and Communication.

• Profit and Loss/Budget Accountability, Supervising/Training, Team Building and Empowerment.

JOB OBJECTIVE

To secure a position within a stable and results driven company as a General Manager/District Manager where I can apply my management/leadership experience and business skills toward an opportunity with professional growth.

Contact this candidate