computer technician
Resume:
Education
****-**** ****** *** ******, Tx
High School Diploma
Four Years of High School Band
****-**** ********** ** ***** Texas Denton, Tx
One Year Computer Science Major
****- ******* *echSkills Dallas, Tx
Computer Training
A + Certified
Network + Certified
MCP(WIN XP) Certified
Work Experience
April 6, 2009 – January 22, 2010 Present Apple
Technical Support Call Center
Technical Support Iphone
Give basic support for the iphone and setting up repairs and making recommendations as needed
Product Specialist Iphone
Took calls from technical support and gave advanced support for the iphone dealing with technical issues and escalating to engineering for possible emerging issues
Technical Support MAC
Give basic hardware and software support for MAC computers and Operating System, including setting up repairs and making recommendations as needed
Product Specialist MAC
Give advanced hardware and software support for MAC computers and Operating System and escalating any possible emerging issues
May 27, 2008- November 7, 2008 Technology Service Professionals
Service Professional 972-***-****
Desktop support
Provide support for the site on technical issues
Laptop and Desktop troubleshoot and repair
Basic Network support
Moves and installs for customers
Conference Room support
DLP troubleshoot and repair
A/V support for meetings
February 1, 2008- May 23, 2008 Peak Systems
Contractor- Computer Technician
Ghost Imaging
Desktop support
Router replacement
December 20, 2007- 23, 2007 Siemens
Contractor- Computer Technician
Memory Upgrade
January 2, 2006- August 4, 2006 Denton Central Appraisal District
Residential Clerk 940-***-****
Data Entry
Scanning Documents
Linking Photos
References
Michael Weekes 972- 490-8200
Chris Powell 214- 687-2869
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