Technical Analyst/Writer

CARMEN CLEMONS

CELL PHONE: 614-***-****• E-MAIL: *************@*****.***

**** ****** ***** ******* ***** • COLUMBUS, OH 43228 • PHONE: 614-***-****

EXPERIENCE

****-******* *** ********, **

Security Policy Writer

 Created and revised security policies and standards for over 20,000 employees.

 Researched current trends in personal information legislation

 Maintained and created content for the Security and data protection websites

 Developed graphics and wallpapers for data protection and Security websites

 Answered feedback from both data protection and Security sites

 Created database to store, track and maintain comments from subject matter experts and other information related to security standards to improve document revision life cycle.

 Created the "Security Spa", an audio and visual experience to teach cyber security in a new way by equating security principles to spa and relaxation experiences

 Wrote security and data protection awareness articles for different AEP publications and web pages

2003-2005 Battelle Columbus, OH

Administrative Coordinator

 Assisted team in the creation of web-based SharePoint Configuration Management system.

 Processed and audited Configuration Management paperwork.

 Worked on multiple projects for the Department of Defense

2002-2003 Volt Services Group/Northrop Grumman MARCS Columbus, OH

Configuration Management/Quality Assurance Assistant

 Wrote documentation for Configuration Management system

 Created Access database for Configuration Management

 Performed Quality Assurance audits on documentation before delivery to customers

2000–2002 Diversified Systems/State of Ohio Columbus, OH

Technical Writer

 Performed internal audits on records

 Created online help systems for the following State of Ohio programs: PIPEline, Request Tracking System, Personnel Action Automation and Contract System Management. Wrote system requirements for the Request Tracking System, State Hearing and Tracking System and the ABT-Timekeep Interface.

 Developed user guides for the Request Tracking System and the State Hearing and Tracking System

 Created splash screen computer-generated graphics for PIPEline, Personnel Action Automation, Overtime/Comptime Utility and the Travel Voucher System

 Created HTML help pages for online web-based program for the State of Ohio and integrated into a Robohelp HTML help system.

 Created the On-Call and Escalation manual

 Created computer-generated graphics for online web programs, program buttons, manuals, help systems and icons.

 Tested programs and reported problems to programmers

 Wrote requirements and test scripts for software programs

 Created documentation for the entire software development life cycle

1997–2000 Rapid Design Service/Delphi Automotive Columbus, OH

Technical Writer

 Performed internal audits on records

 Wrote, created, maintained, and updated technical manuals

 Created 2-D and isometric design diagrams

1994–1997 Genesee Polymers Corporation Flint, MI

Marketing Representative/Government Regulatory

 Assisted in the development of database for all chemical manufacturing corporation products

 Created computer-generated graphics and print ads for various magazines and publications for chemical manufacturing corporation

 Maintained budget and collected metrics for advertising and allocated resources for marketing

 Within first three months, increased product information requests by more than 100%.

EDUCATION

University of Toledo Toledo, OH

 B.A., Business Administration in Marketing with a concentration in advertising, layout and design.

 Graduated Cum Laude with Honors.

 Received scholarships from Society Bank and National Achievement

 Accepted into the Golden Key Society and Alpha Lambda Delta

SKILLS

 Over 12 years of electronic graphics design experience.

 Nearly 10 years of experience as a technical writer

 One-on-one training experience as well as technical writing training experience

 Computer skills include: Contribute, Framemaker, Visio, InfoPath, SharePoint, Robohelp for HTML, Access, Excel, WordPerfect, Microsoft Word, Corel Draw, PhotoShop, AutoCAD, Adobe Acrobat, PowerPoint, Lotus Notes and Outlook

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