Engineer Customer Service

SANGARAJU SWATHI Email : ******.*********@*****.***

Mobile : 91+990*******

OBJECTIVE

To be an integral part of a learning work environment, which would help me grow, both on

the intellectual and personal front, while contributing to the growth and success of the organization.

PROFESSIONAL SUMMARY

Having over 2 year and 6 months working experience and 2 years and 3 months of relevant experience as a Software Test Engineer.

Experience in Manual Testing (Functional Testing, Integration testing, Retesting, Regression Testing).

Worked on Test Management Tool (Quality Center) for maintaining the Test Cases and tracking the defects and Created Reports.

Knowledge of Quick Test Professional (QTP).

Knowledge of Software Development Life Cycle (SDLC), Testing methodology and Proficient in Manual Testing.

Experience in Designing / Debugging Test cases based on Business / Software Requirement Specification and Technical Specification.

Involved in documenting the Test Plans, Test Description and Test Reports.

Knowledge on UNIX Commands and SQL.

A self motivated individual with good analytical and problem solving skills.

WORK EXPERIENCED

Working as Software Test Engineer at ITC Infotech, Bangalore from Jan 2011 to till date.

Worked as a Consultant at ECIL, Hyderabad from Dec 2008 to Sept 2010.

EDUCTIONAL QUALIFICATION

B.Tech in ECE, J.N.T.U from Hyderabad.

TECHNICAL SKILLS

Testing Tools Manual Testing, QTP, QC

Query Language SQL

Programming Languages C, Core Java

Operating system MS-DOS, Windows 98, XP, UNIX-Basics

PROJECT DETAILS

Project #1 : Global Event Management Application

Client : DHL

Role : Test Engineer

Team size : 5

Description: The Global Event Management Application (GEMA) is an integrated tracking and tracing application. This web-based application supports the global customer contact centers around the world to consolidated their global processes and ensure improvements in customer service.

Responsibilities:

Involved in testing prepared the test cases based on Functional Requirement specifications, on the basis of Test Plan schedule.

Understanding functional requirements by reading the requirements documents and reviewing them with team members to develop Test Cases.

Analyzed and Identified Test Scenarios based on requirement document of the application and developed the required Test Cases after peer reviews.

Preparing Test cases, gathering test data, reviewing and executing test cases

Reviewing and modifying the Test Cases.

Involved in functionality testing and system testing.

Involved in the Software testing and regression testing for implementation of new requirements.

Created reports (Bug tracking, weekly review reports).

Project #2 : MSTD – MAHARASHTRA SALES TAX DEPARTMENT

Client : Maharashtra Sales Tax Department

Role : Test Engineer

Description: Department of sales tax is an efficient and effective sales tax administration.

The web application has been created to have an easy access and maintenance of the data with various options to the customers like

1. Know Your TIN

2. Forms

3. Trade Circulars

4. Your E-Mail

5. Tax Calendar

6. Rate Schedule

7. Login

8. e-Services

Also these the website is aimed to have up to date News/information/Notification

Responsibilities:

Involved in functionality testing and system testing.

Involved in the Software testing and regression testing for implementation of new requirements.

Preparing Test cases, gathering test data, reviewing and executing test cases.

Project#3 : Solid State Cockpit Voice Recorder(SSCVR)

Client : Hindustan Aeronautical Limited (HAL)

Role : Testing

Description : Solid state cockpit voice recorder is a four channel voice recorder intended for

installation in military aircraft for the purpose of automatically recording during flight

the aural communication within the aircraft and outside the aircraft.

In the event of an accident, the record of these aural communications give useful

information to the aircraft accident investigation personnel for analyzing the reasons for

accident, so that necessary precautions could be taken to avoid recurrence.

Responsibilities:

Attended the Limited Qualification Testing (LQT) and QT of SSCVR for Air bone Application.

Associated in Qualification testing (QT) of the unit.

Involved in Burn-in test, Functional testing of the unit.

PERSONAL DETAILS:

Languages known: English, Hindi, Telugu.

Contact this candidate