Senior QA/Automation Analyst
Resume:
SANDRA D. WOODARD
******.*******@*****.***
OBJECTIVE: To obtain a challenging position as a Senior Quality Analyst/Test Engineer.
EDUCATION: North Carolina A&T State University - BS-Computer Science
CERTIFICATIONS: HP Accredited Integration Specialist (QuickTest Pro - QTP/Quality Center)
Mercury Interactive Test Suite Certified Product Specialist (TestDirector/WinRunner)
ExpertRating TCP/IP Certification, ExpertRating UNIX Shell Scripting Certification
Six Sigma Green Belt
TECHNICAL SKILLS:
Automation and Test Planning Tools QuickTest Pro, Quality Center, WinRunner, LoadRunner, QAHyperstation, TestDirector, PVCS Tracker
Languages VB.Net, ASP, VBScript, Java Script, PHP, Action Script, TSL(Test Script Language), UNIX Shell Scripting, JCL, HTML, SQL
Databases/Query Tools SQL Server, Oracle 10i, MySQL, Cramer/Amdocs, Squirrel SQL Client, DB Visualizer, SQL Developer, SQL Navigator, TOAD, MS Query
Operating Systems UNIX, LUNIX, Windows XP, Windows Vista
XML Editors XMLSpy, Crimson Editor
Web Development Visual Studio, Macromedia Flash, Photoshop
QA Test Phases Sanity Testing, Integration Testing, Functional Testing, GUI Testing, Regression Testing, System Testing, User Acceptance Testing, Black Box and White Box Testing, Full SDLC (Software Development Life Cycle)
Other Bea Weblogic, NetExpert, MindReef SOAPScope, WinSCP3, SecureCRT , Putty, JBBOS, Visio, Visual SourceSafe, Clearcase, Websphere, Docushare, P8 Filenet, Adobe Acrobat Professional, QAExchange, HourGlass, Reflections, BPWin, ERWin, ISPF/TSO
PROFESSIONAL EXPERIENCE:
9/09 – Present Senior Test Engineer/Automation Team Member – Verizon Wireless
• System Test Wireless Customer Ordering System, Collections Payment and System Activity and Payment Reporting Applications (Backend Testing/Java, Oracle and UNIX Environment)
• Developed QTP Framework for Collections/Payment Web Application and System Activity and Payment Reporting Application
• Developed and executed manual tests based on Functional Requirements and Design Specifications using Quality Center
• Executed Automated Regression Tests for Production Releases
• Utilized UNIX log files to verify API calls to external interfaces such as Vision Billing System
• Worked with Development and System Engineers to resolve defects
8/07 – 3/09 Senior Test Engineer – AT&T
• System Test Lead for various external interfaces that interacted with our BBNMS (Broad Band Network Management System) telecom application. (Backend Testing/Java, Oracle and UNIX Environment)
• Provided detailed test estimates to Management and the System Engineers
• Developed and executed manual tests based on Functional Requirements and Design Specifications
• Developed and executed automated test to verify application GUI and backend data using QTP and Quality Center Business Process Components
• Updated QTP Framework and built Quality Center Business Process Components
• Utilized tools such as XmlSpy and Crimson for XML message development and validation.
• Submitted XML based order requests to Weblogic message bridge queues using application interface simulators
• Tested Web Service requests via SoapScope
• Verified results in JBBOS and Netx log files and wrote complex SQL statements to update and analyze data
• Modified and executed UNIX Shell scripts
• Worked with Development and System Engineers to resolve defects and change requests
• Provided on-call support for the System Integration Test (SIT), Fully Operational Testing (FOT) Test Teams and Off-Shore Resources by troubleshooting issues, resolving data issues, resubmitting orders and recording defects
• Maintained test data and results using Quality Center
• Supported and trained off-shore testers
• Performed various QA Test Phases (Sanity Test, System Test, Integration Test, Functional Testing, Regression Testing and User Acceptance Testing)
• Utilized the Prism Software Development Process and Agile Project Resource Management
• Participated in Test Case and Peer Reviews
11/03 – 8/07 Senior Quality Analyst/TestDirector Administrator – Connecture
• Verified that software meet the Product Requirements and Functional Design Specifications for web-based health insurance applications. Applications ran on WebSphere Application Server (Backend Testing/.Net/C## and Java Applications)
• Worked with clients and product consultants to develop Product Requirements and Functional Design Specifications (Full Software Development Life Cycle)
• Provided detailed test estimates to Management and the Business Analysts
• Developed detailed test plans, test strategies, requirements metrics and manual test cases
• Developed detailed testing status reports for development and management
• Performed backend testing on the insurance quote rating algorithms
• Created automated test scripts using WinRunner and trained other testers
• Created WinRunner Automation Framework for Connecture’s core modules. These core modules were used on every new client. The WinRunner Framework verified the functionality of the core modules for the new client resulting in high quality and faster releases.
• Wrote SQL for SQL Server databases
• Interacted with clients and development to resolve software defects and productions issues
• Maintained TestDirector databases and user accounts
• Maintained project documents and data using Visual SourceSafe
• Created VB.Net application to generate XML files
• Participated in QA reviews and implementation of processes and procedures improvements
10/01-11/02 QA Engineer/Project Lead – Siemens Dematic EAS Global Solutions
• Verified that the Software Release met the Product Requirements and Functional Design Specifications for a client-server based circuit board configuration software (Backend Testing/Java and Oracle/SQL Server Environment)
• Tested software and hardware for machines that placed circuit board components (End-to-End Product Testing)
• Tested the Software Installation and Setup Process (including setting up the Test Server and SQL Server databases)
• Lead WinRunner trainer for QA team members
• Developed and maintained test plans, project plans, requirements metrics and managed overall testing as Primary for several projects
• Performed manual and automated testing
• Created automated tests using WinRunner
• Developed detailed testing status reports for development and management
• Wrote SQL for SQL Server and Oracle databases
• Customized TestDirector databases and maintained users accounts
• Wrote customized TestDirector User Guide according to Siemens Specifications and trained team members
• Documented defects using PVCS Tracker and Siscope (Siebel 6.02 Defect Tracker)
• Maintained project documents and data in Clearcase and Visual SourceSafe
• Interacted with Development and Product Management to resolve software defects
• Traveled to Munich, Germany to assist customers with User Acceptance and Beta Testing
8/00-03/01 Quality Analyst/Project Lead/Automation Team Lead WorldCom
• Verified that Telecom application met User Requirements and Design Specifications for web-based application
• Managed teams of testers on small to large scale projects
• Reviewed test cases and assisted in implementing quality goals, post-mortems and project analysis for future process improvement
• Developed milestones to ensure the project deadlines were met
• Developed detailed test plans documenting testing strategy, requirements metrics and test approach
• Developed test cases using TestDirector
• Developed the WinRunner Automation Framework
• Wrote SQL for SQL Server database
• Communicated with Development Team to resolve and retest defects
• Reported Testing and Defect Resolution Status to all departments and clients
• Performed some performance testing using LoadRunner
1/99-8/00 Quality Assurance Analyst /Business Analyst GA Dept of Revenue (Project 2)
• Documented business requirements and design specifications and performed testing for a new Mainframe based Tractor Trailer Tag and Title Registration System (Full Software Development Life Cycle)
• Interviewed Business Users/Developers to develop Requirements documents
• Developed Process Flow Diagrams using ERWin
• Created/Developed Business Flow Diagrams using BPWin for the new applications
• Developed detailed Test Plans, Requirement Metrics and Test Approaches
• Developed detailed test cases using TestDirector
• Developed advanced automated WinRunner scripts using TSL
• Worked directly with Project Director and Development Manager to ensure project milestones were met
Quality Assurance Analyst/Business Analyst/Team Leader City of Charlotte (Project 1)
• Managed testing efforts for several governmental applications.
• The applications included an Animal Shelter Registration and 911 Fire and Police Emergency System with interfaces to the Police Car Laptops.
• Converted software from DOS VSE COBOL to COBOL VSE/ESA 1.1
• Consulted with the Subject Matter Experts and Business Users to identify testing requirements
• Communicated with Subject Matter Experts and Business Users to develop business flows diagrams
• Managed test team to ensure testing objectives and milestones were met
• Developed detailed test plans, test approaches, requirements metrics and test cases
• Developed automated tests with WinRunner
8/98-1/99 Quality Assurance Analyst Broadway & Seymour
Tested various Home, Life, and Auto Insurance and Banking client server and web-based applications (C and Java Based Applications)
• Managed testing efforts for several Commercial and Personal banking applications
• Developed detailed Test Plans, Requirement Metrics and Test Approaches
• Developed detailed testing status reports for development and management
• Tested IVR (Interactive Voice Response) applications
• Developed MS Access application to track testing issues
• Communicated with Vendors and tested compliant releases of all third-party software
• Developed detailed test plan and test scripts
• Worked with Development Team to resolve and retest defects
8/97-8/98 Testing Analyst/Consultant IBM
• Performed Year 2000 testing for multiple banking applications (Business/Mortgage/ATM/Personal) in a MVS Mainframe environment
• Consulted with the Subject Matter Experts and Business Users to identify testing requirements
• Developed detailed Test Plans and Requirement Metrics
• Developed and executed automated test scripts using QAHiperstation and QAExchange (Date Simulator)
• Wrote and executed JCL for batch processing
• Verified and documented results using SuperCE and QAHiperstation
• Developed MS Access Applications to maintain project data
• Assisted management by serving as peer advisor for new and junior-level testers
8/95-8/97 Batch/Resource Operator/ Migration Documentation Team Leader
EDS (Electronic Data Systems)
• Performed parallel testing during several Migration projects consisting of moving data processing to other processing centers (before and after deployment) in MVS Mainframe Environments
• Developed test cases and scripts to perform interface testing of external agents such as Federal Reserve and several banks for credit card authorization
• Monitored systems’ CICS transactions, batch processing, CPU usage, memory, file storage capacity using Netview, Sysview and Omegamon
• Monitored CICS regions through OmegaView
• Purged looping transactions, cycled regions and performed system dumps
• Performed system shutdown and IPL’s (Initial Program Loads) during system maintenance
• Monitor batch cycles through Control-M and CA-7
• Used SAR (Sysout Archive Retrieval), SAM (System Activity Manager) Abend-Aid, and QuickRef to correct batch abends
• Developed operator manuals and training manuals to include system and user procedures for the new system
• Worked on ISO9000 Certification Project as the Planning Control Clerk documenting system operation procedures and developed MS Access applications to maintain documentation version control and employee training data
• Completed the Operation Development Program, a formal training program for using TSO/ISPF and writing JCL.
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