Executive Sales Manager

Charles B. Staats

Cell – 316-***-****

******@***.***

Team Training  Sales Management  Communications & Public Relations

SUMMARY High-energy, dedicated professional with career background in sales, account management, customer support, and team training. Reputation as an enthusiastic team leader with superior communication, problem solving, and project management abilities. Seeking full-time position in Training, Communications & Public Relations, Management, or Customer Support.

QUALIFICATIONS  19+ years front-line experience in sales, territory management, and staff training.

 Advanced knowledge of sales strategies and techniques for both residential and

commercial customers.

 Successful negotiation of more than 3000 residential and commercial contracts.

 Enthusiastic trainer with outstanding public speaking and group presentation skills.

 Dedicated, caring leader committed to meeting and exceeding company goals.

 Expert-level knowledge of cable and satellite television industry.

PROFESSIONAL HISTORY

4/07 – 4/09 COX COMMUNICATIONS Wichita, KS

Direct Sales Representative

• Responsibilities include canvassing existing subscribers for upgrades and non-subscribers for new business. Products include: Standard and Digital Cable Television, High Speed Internet & Digital Telephone.

• Other duties include the manning of marketing and sales booths at large events at fairs, malls, colleges and other Cox Communications sponsored events.

2/00 – 5/06 TIME WARNER CABLE Binghamton, NY

Commercial Account Executive

 Acquired new commercial cable subscribers ranging from small businesses up to large-scale hospitals, hotels, and multi-unit dwellings.

 Outstanding track record of continuous territorial growth during 6 years in this position.

 Trained sales staff on contract development, negotiation, pricing structures, sales strategies, and account management.

 Negotiated hundreds of service contracts, achieving $75k annual revenue on select accounts.

 Served as overseer of negotiations for new accounts, coordinating activities of Marketing, Engineering, Finance, and Legal departments.

 Facilitated communications between customer attorneys and Time Warner legal department to negotiate terms of service packages.

 Chosen to serve as Commercial Division Representative at National Sales Conference.

 Promoted to senior level of account executive.

5/99 – 9/99 DIRECTV Binghamton, NY

Territorial Coordinator

 Continued same position as held with PrimeStar, Inc (below) when PrimeStar was acquired by DIRECTV.

 Managed accounts with national retailers including Wal-Mart, Kmart, and Radio Shack.

 Achieved successful sales record through aggressive account management, top-notch public relations efforts, and expansion of customer base in a tight market.

 Trained retail store managers on DIRECTV products, pricing, and marketing techniques.

 Performed wide range of promotional and public relations activities including live radio shows, fairs, carnivals, auto races, mall campaigns, and trade shows.

3/98 – 5/99 PRIMESTAR, INC. / TIME WARNER CABLE Binghamton, NY

Territorial Coordinator

 Managed all retail re-marketers of PrimeStar in a 27 county area spanning two states.

 Increased new retail outlets by 10% in a four year old saturated market.

 Provided on-site monthly maintenance at retail outlets. Outstanding reputation as an enthusiastic account representative with a genuine desire to serve customers, support re-marketers, and achieve excellence in product promotion and successful sales.

Charles B. Staats page 2

(Professional History, cont’d)

11/95 – 3/98 TIME WARNER SATELLITE SERVICES Binghamton, NY

Inside Sales Specialist

 Provided top-quality sales and customer service in a high-volume fast-paced call center.

 Fielded up to 70 inbound sales calls and 100 customer service calls per day.

 Provided front-line sales and service when company rolled out new products or performed technical upgrades.

 Promptly resolved technical and billing issue for existing subscribers.

 Excellent record of new sales and high customer satisfaction rating.

4/94 – 11/95 PRIMESTAR SATELLITE / TIME WARNER CABLE Troy, NY - Binghamton, NY

Field Sales Representative

 Acquired new subscribers through door-to-door sales.

 Assigned to open new territory, and obtained 4000+ new subscribers in a 4 county area.

 Promoted to Regional Sales Supervisor. Made territory assignments, provided ongoing training, and fostered an excellent team environment for sales staff.

12/89 – 4/94 NEWCHANNELS CABLE TELEVISION Troy, NY

Field Sales Representative

 Canvassed existing subscribers for upgrades and non-subscribers for new business.

 Consistently obtained 18-20 new subscribers each month, achieving bonus-level sales on a regular basis. Reputation as a friendly, energetic salesman with top-notch skills.

12/87 – 12/89 THE KIRBY COMPANY Schenectady, NY

Sales Representative

 Sold Kirby Home Vacuum systems to residential and commercial customers, closing 12-15 sales per month.

 Achieved all levels of awards for sales representatives, including 5 Diamond Medallion and Gold Digger. Awarded numerous trips and other recognitions.

 Managed a mobile Sales Van. Trained new sales staff, assisted new representatives with door-to-door appointments, closed sales.

6/86 – 12/87 THE KIRBY COMPANY Providence, RI

Owner / Operator

 Owned and managed a Kirby retail sales outlet.

 Hired, trained, and managed company staff of 20+ employees including sales representatives, telemarketers, and administrative staff.

 Trained staff in winning sales strategies, contract negotiation, and top-notch customer service.

 Arranged special training events for sales staff using Kirby corporate trainers.

4/84 – 6/86 THE KIRBY COMPANY Schenectady, NY

Sales Representative

 Sold Kirby Home Vacuum systems to residential and commercial customers.

 Excellent track record of successful sales and satisfied customers.

 Promoted to leadership position on sales teams.

EDUCATION Bachelor of Arts, Television and Film Production

New York University New York, NY

Associate of Science, Communications

Dutchess Community College Poughkeepsie, NY

REFERENCES Excellent References Available

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