Customer Service Representative

OBJECTIVE

A Customer Service position with a well-established company with room for advancement

SUMMARY OF QUALIFICATIONS

Accomplished team leader in United States Army

Proficient in Microsoft Office applications

Experienced in developing and maintaining client relationships

EXPERIENCE

UNITED STATES ARMY, Fort Myer, VA

Honor Guard Soldier August 2005 - December 2008

*Supervised team members in high profile missions at the Pentagon and Dover Air Force Base

*Evaluated and administered monthly progress reports on soldiers

*Participated in nearly 1,200 ceremonies in Arlington National Cemetery

RED DEVIL EQUIPMENT CO., Plymouth, MN

Marketing Assistant November 2002 - March 2005

*Responded to inbound service calls in a high-volume small business environment

*Maintained Wal-Mart and Home Depot accounts and customer relations

*Created and presented quarterly and annual financial reports for sales representatives

*Provided outstanding customer service support while demonstrating attention to detail,

flexibility and innovation in resolving issues with customers.

SUPER ONE FOODS, Duluth, MN

Marketing Intern January 2002 - May 2002

*Developed and implemented strategies in advertising and sales promotions

*Drafted and executed a business marketing plan that increased customer base by 20%

*Edited and reviewed weekly circular for distribution

EDUCATION

UNIVERSITY OF MINNESOTA DULUTH, Duluth, MN

B.B.A., Marketing, July 2002

BOND UNIVERSITY, Queensland, Australia

Studied marketing and criminology during fall 2000 semester abroad

AFFILIATIONS

Marketing Volunteer, DC United

Enlisted, United States Army Reserve

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