Customer Service Manager

Sandra M. Burns

**** ***** ***** *****

Concord, NC 28025

Cellular 704-***-****

Email ************@***.***

CAREER OBJECTIVE:

Organized, enthusiastic quick study with great ability to multitask and problem-solve seeks an opportunity to utilize my existing skills and education. Extensive experience in all aspects of office technology, administrative functions, billing, light bookkeeping, customer service and managerial skills. Also, banking, private sector construction and public corporation experience.

PROFESSIONAL SKILLS:

- EDUCATION ORIENTED: Willing to take classes and seminars to learn more about the company and to improve my management skills.

- EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.

- HIGHLY RESPONSIBLE AND ETHICAL: Take responsibility for all of my decisions, extremely honest, work oriented to make sure my employer gets the work for what they pay.

- INDEPENDENT AND TEAM PLAYER: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

- ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and ever-changing challenges. Able to seamlessly multi-task long and short-term priorities to generate desired results.

EDUCATION:

1/2011 - 2/2011 UniversalClass.com Online Classes

Introduction to Medical Billing

8/2003 - 12/2007 Rowan Cabarrus Community College, Kannapolis, North Carolina

Associate Degree Business Administration

Certificate in Business Accounting

Certificate in General Business

Diploma in Business Administration

Executrain, Charlotte, North Carolina

Certification

Microsoft Word and Excel additional training.

Central Piedmont Community College, Charlotte, North Carolina

Some College Coursework Completed

English, Microcomputers I and II, Basic PC literacy and Oral Communications.

Since 2002, I have gone and finished my college degree and took care of family members.

PROFESSIONAL EXPERIENCE:

Billing Clerk

1999 - 2002 Thulman Eastern/Today's Fireplace, Charlotte, NC

Billing Clerk. Billing to customers and subcontractor payroll. Filing, scanning, mail, administrative, receptionist and other office duties as required. Laid off, company sold, have letter of recommendation.

Security Analyst (Temporary to Permanent Position)

1998 - 1999 Office Specialists/First Union National Bank, Charlotte, NC

Security Analyst. Set up new employees time cards on the main frame computer. Some filing and other office duties as required. Temporary to Permanent position ended due to merger.

1997 - 1998 Onsite Commercial Staffing, Charlotte, NC

Administrative Assistant. Various administrative duties using Word/Excel. Filing, setting up drug testing for new employees, ordering supplies, some payroll, reference checks on new employees, office equipment maintenance, mail and other office duties as required. New management brought their own staff.

Customer Service Representative

1996 - 1997 City of Concord, Concord, NC

Customer Service. Assisted city residents to acquire electric, water and sewer services. Filing and other administrative duties. Left due to six months of seven day, seventy to eighty hour workweeks because of a new computer system, which was then finally discontinued.

Health/Beauty Dept. Head/Asst. Scan Analyst

1994 - 1996 Foodlion (Floating Employee), Charlotte, NC

Floating Employee. Went to various stores in the Charlotte area and ordered stock, put away stock, took inventory via a Telezon computer, made sure pricing on all store items was correct. Moved out of the area, and no floating position was available.

Utility Distribution Technician/Sales Assistant/Assistant Manager

1989- 1994 Geonex, Charlotte, NC

Utility distribution technician/Sales assistant/Assistant Manager. Did computer mapping for Southern Bell items of plant (poles, power boxes, and phone lines). Typed, filed and other office duties. Was an Assistant Manager for the last 2 years. Company filed for bankruptcy.

Data Processing Technician

1988-1989 Carolinas Medical Center, Charlotte, NC

Data Entry, filing, phone work, running errands and other office duties.

Left second shift position, to go on a first shift job.

AFFILIATIONS:

5/1998 - Present North Carolina Notary

Notary Public

8/2007 - 12/2007 Rotaract at Rowan Cabarrus Community College

Member

1/2007 - 10/2007 The National Society for Leadership and Success

Presidential Status/Group Leader

Honor Society Founding Member

Lifetime Member

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