Tehnical Writer
Resume:
Patricia A. Toth
Email: ddamw6@r.postjobfree.com
SUMMARY
Patricia applies the basic concepts, principles, and standards of technical communication to a broad range of technical deliverables including policies and procedures, user’s guides, and training manuals. Her award-winning experience includes researching, writing, editing, and managing the documentation process from inception through review and approval cycles.
PROFICIENCIES
Knowledgeable, experienced, and effective in key technical writing skills.
Plans and drives complex communications projects Edits self and others
Adept at researching and gathering information Selects and manipulates images
Works with all levels of associate to achieve teamwork, resolve problems, and accomplish goals. Alerts others of conflicting information or potential issues
Determines most appropriate and cost-effective communication methodologies: Formats and designs for print or Web Processes through review cycle, revisions, and publication
Composes original content Stays on budget and meets deadlines
TECHNOLOGY
Computers: IBM & IBM Clones, Macintosh, laptop
Software: MS Word, Excel, PowerPoint, Outlook, Visio, Publisher, MS Project, PageMaker, PhotoShop, HTML, RoboHelp, FrontPage 2002, Homestead.com, WebStarts.com, SnagIT, Adobe Acrobat, PrimoPDF, Lotus Notes, Novell GroupWise, NetObjects TeamClient, Quark Express, DITA, EPIC Editor
EDUCATION
Cuyahoga Community College, Parma Heights, OH.
Business Administration
UCLA Berkeley, CA, OnlineLearning.net
Webmaster Foundation Series
HTML
Workshops/Seminars
Writing for the Wired World, Web Design, Crisis Communication, Effective Visual Communication, BreakIT (creative thinking), Script Design for Information Film and Video, Systematic Thinking, FrontLine Leadership, Women in Leadership and Learning, Electrical/Mechanical Blueprint Reading.
Brainbench Certifications
Technical Writing
Business Communications
Business Writing
P. Toth 330-***-****)
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PROFESSIONAL EXPERIENCE
2001 to Present: Technical Writer (Contractor).
Consulted with, planned, and developed deliverables for clients such as:
• PNC (National City Bank), Cleveland, OH, a large financial institution.
o Contributed to the successful implementation of a complex IT initiative by writing a comprehensive user’s manual and four audience-specific training guides. Worked with IT and client Subject Matter Experts, Business Analysts, specifications, functional requirements, and use cases. (MS Word, Visio, SnagIT, SharePoint)
• Aclara, Cleveland, OH, a manufacturing and service organization.
o Incorporated extensive software revisions to update a field service manual used by technicians throughout the United States.
• ActionLink, Akron, OH, a retail training and service organization.
o Supported a nationwide service organization by working with IT developers and system architects to write easily understood training.
o Researched and wrote corporate policies and procedures.
• Luxottica Retail, Cincinnati, OH, a global manufacturing and retail corporation.
o Contributed to the success of Sarbanes-Oxley (SOX) Year 1 initiative by writing IT Security policies and procedures, application profiles, and editing SOX audit reports.
o Wrote the first Data Center Safety Manual for North American Headquarters.
• Thomas Hayden Veterans Administration Hospital, Phoenix, AZ, a hospital and medical research facility.
o Wrote medical research reports following government regulatory requirements.
• IBM Disk Storage Systems, Tucson, AZ, a global manufacturing and retail corporation.
o Wrote the Introduction, Installation, and Troubleshooting sections for three disk storage systems and delivered as reusable content to an online Information Center. (MS Word, DITA, Epic Editor)
1990 to 2001: Communications Consultant. Communications and Multimedia Productions Department, American Greetings Corporation, Cleveland, OH.
Used print, online, video, and other media to communicate corporate strategies, priorities, and competitive advantages.
o Conceptualized, designed, and administered the Division’s award-winning Intranet.
o Transitioned several volumes of policies and procedures from print to online resulting in the more timely release of accurate information.
o Saved more than $20,000 by using in-house resources to create an industry-specific training program.
o Spearheaded an interdivisional team in developing an 1100+ term online dictionary and style guide.
AFFILIATIONS AND RECOGNITION
• Awards for Publication Excellence for several training guides, Intranet development, and other projects from Regan Communications, the Society for Technical Communication, and the International Association of Women in Communications.
• Society for Technical Communication. Board member, NEO Chapter. Special Projects Chair: Tucson, AZ Chapter. National Conference: Manual Evaluation Workshop as Evaluator; Presenter. Book reviewer for Society’s global journal. Judge: Regional writing competition.
• International Association of Business Communicators. Board member, Tucson Chapter. Special Projects Chair: Tucson, AZ Chapter. Judge: Regional writing competitions.
• Employee of the Month, American Greetings Corporation, Sales and Marketing Division, Communications and Multimedia Productions Department.
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