Administrative Assistant Manager
Resume:
Dena Wood
Cell: 562-***-****
*********@*******.***
Admininstrative Assistant
Summary: Administrative assistant with over 5 years experience. Communicated with employees of all levels to coordinate office operations. Anticipated executive needs and brought together appropriate people and resources.
Professional Experience
Power 4 Youth Mentor 2011-current
Mentoring youth as a volunteer
Estate Manager, Redmond Washington/Long Beach, CA 2010-2011
21st Century/ AIG, Long Beach, CA 2004-2009
Administrative Assistant/Supervisor
Administrative:
• Managed day to day operations including executive calendar, phone, and e-mail for Branch Manager
• Bi-weekly, entered time sheet information into payroll for the entire office and sent to corporate
• Maintained check supplies. Printed and mailed 100 or more loss payment checks each day with amounts up to $300,000 per check. Balanced office check ledger daily
• Requested help from IT and assisted with computer issues through phone communication
• Maintained all office equipment, including all computers, fax machines, copiers, mail machines and phone lines
• Ordered and maintained office supplies and equipment, including cars, computers, cell phones, and printers
• Followed established expense reporting process for up to 100 employees, including one Regional Manager and three Branch Managers
• Managed travel for all office employees, including flights, hotels, and car arrangements
• Maintained security system for office including badge setup. Requested all computer database identifications
• Generated bill payments for multiple office functions ranging from $50 to $80,000 monthly
• Prepared presentations, memos and took meeting minutes
• Tracked paid time off for assigned departments
• Managed effective relationships with IT, travel, and other company offices
• Maintained office contact list monthly and sent to home office for corporate database updates
Leadership:
• Supervised six staff members and delegated work to them daily
• Trained new staff on job functions, computer databases and policy and procedures
• Administered yearly staff reviews, coaching, mentoring and provided goals for improvement
• Communicated with optimism, compassion, and sincerity across all levels
Value Options, Long Beach, CA 1998-2004
Provider Relations Representative (2001-2004)
• Recruited mental health providers for company database referral system and accounts, including, Chevron and CMHDA (for children in foster care), and maintained tracking grids
• Assisted with facility and individual provider credentialing to determine qualification as a network provider. Updated provider database information daily
• Answered 50 or more incoming ACD calls per day
Dena Wood Page Two
*********@*******.***
Claims Customer Service Representative (1998-2001)
• Assisted key team member and team of eight representatives, quoting mental health benefits, and documenting call details into database
• Answered 80 to 100 inbound calls daily. Researched and solved claim issues for providers and members with 100% company compliance
• Generated authorization and denial letters for providers, members and third party payers
• Quoted benefit and eligibility information to insureds and providers
BW Provisions, Vernon, CA 1996-1998
Receptionist/ Administrative Assistant to Sales and Marketing
• Developed bids for accounts, including, UCLA, Universal Studios, MGM Grand
• Answered eight line phone system and screened incoming calls for management
• Supported sales staff by answering customer calls, taking orders and troubleshooting
• Generated reports for sales and inventory, entered weekly price changes into computer database
• Handled shipping and receiving of all accounts to Las Vegas
• Provided all price change updates, faxing required accounts weekly
• Supported food shows, product displays, and catalogue marketing
Technical Skills:
MS Word, Excel, Outlook, and Power Point
Type 55 wpm
Education/Training:
Long Beach City College, Long Beach, CA-General Coursework
AIG, Los Angeles - Management Training
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