Operations Manager
Resume:
JOSEPH H. HOLLAND JR.
Macomb, Michigan 48042
Phone: 586-***-****
******.*********@*****.***
CAREER SUMMARY
Detail oriented business manager with extensive experience in the mortgage banking industry. A proven track record of identifying problem areas, developing alternative solutions, securing team buy-in, following-up implementation efforts, and delivering results, which led to increased profitability. Dedicated leader who is committed to the continuous improvement of the business through people, training, problem solving, communication, and innovative use of technology. Proficient in Fidelity servicing system. Expertise includes:
* Residential Mortgage Originations
* Government Lending
* Post Closing
* Agency Sales
* Mortgage Compliance
PROFESSIONAL EXPERIENCE
CITIMORTGAGE / ABN AMRO MORTGAGE GROUP, Troy, MI 1997-2008
Assistant Vice President, Escrow Setup Manager 2004-2008
Managed escrow staff comprised of 25 individuals who were responsible for the creation and maintenance of all initial insurance and tax information for $200+ billion loan portfolio.
* Effectively developed and maintained process that identified Manufactured Housing loans and ensured title work was correctly captured, thus saving the company in excess of $60 million.
* Championed / contributed to numerous Six Sigma projects which resulted in reduction of property tax due date errors by 50%, complete elimination of insufficient flood insurance at closing, and establishment of programming that measured sufficiency of insurance for condominiums.
* Decreased Insurance Setup cycle time 400% by implementing additional Imaging System capabilities that captured documents with more efficiency and decreased redundancies.
* Teamed with IT developers: generated technical requirements, created test cases, and built plans for automated faxing database, which ultimately reduced missing closing documentation 200%.
* Selected to participate in the initial AAMG mentoring program and was teamed with a Senior Executive for enhancement of career development.
* Created procedures and process maps that ensured all practices were followed uniformly and within compliance guidelines.
* Received AAMG “Best Award” in June 2006 in recognition for employee mentoring, development, and advancement.
Officer, Government Insuring Coordinator / Manager 2002-2004
Recruited to turn around struggling department and manage team of 65 employees whose responsibility was to submit fully documented loan packages to FHA / VA in an effort to obtain mortgage insurance.
* Spearheaded project that reduced backlog of 25,000+ uninsured FHA / VA loans to less than 500 by coordinating and managing internal staff with three external vendors.
* Reduced pre-closing documentation errors 250% by working as a liaison between Underwriting and Government Lending, actively participating in Six Sigma projects, and developing comprehensive training materials.
* Conducted seminars for Account Executives and Sales Staff, which explained the necessity of fully documented loan files and became the point-person for all collection activity to remedy existing deficiencies.
Secondary Market Loan Delivery Agent 1999-2002
Created, processed, and submitted loan pools to FHLMC, FNMA, GNMA, FHLB.
* Teamed with Head IT Programmer and ensured all system code was up-to-date with Agency requirements eliminating incorrect sales and re-purchase issues.
* Established CRA ( Community Reinvestment Act ) process targeting loans with specific criteria for Private Investor Sales and Capital Markets Group, which enabled these loans to be sold at a premium.
* Investigated entire loan portfolio for coding issues and developed process which ensured all loans were released for sale in a timely manner.
* Conducted daily maintenance to loan delivery system which ensured proper codes, HMDA data, and agency specific requirements were transmitted to agencies.
* Developed and disseminated reports to senior management outlining agency sales activity and capturing loans that were not saleable, ensuring maximum profitability and minimizing agency buybacks.
Government Loan Operations Representative 1997-1999
Produced loan packages to submit to FHA / VA to obtain mortgage insurance.
* Contacted all requisite parties and collected missing documents prior to package submission.
* Initiated production standards and reporting tools that measured efficiencies.
* Acted as FHA Connection coordinator for Troy sites.
* Coordinated all training for new employees within department.
EDUCATION
BS, Finance, Oakland University, Rochester Hills, MI 2001
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