Manager Management
Resume:
Puja Dave
E-Mail: ****.*.****@*****.***
Fremont CA-94538 Cell: 408-***-****
CARRIER OBJECTIVE:
To sharpen my skills as an Analytics Specialist in challenging environment, provide intelligent data points and develop a through and precise testing model for the organization.
PROFESSIONAL SUMMARY:
Clarifying/Reviewing and analyzing Software Requirement/Specification.
Integrating/Segregating different modules of the Credit card domain and testing them seperately in a different domain
Thorough Knowledge of Software Architecture including SOA
Excellent hands on experience on Analytical tool like SAS, Advanced Excel,
Advanced MS Access and Mainframes
Extensive experience in Creating templates for test cases and reports, reviewing documents, regression testing, UAT testing, End to end testing and co-coordinating with the development team for code coverage of the application.
Maintained a strict adherence to prescribed testing guidelines and quality control procedures.
Hands on experience in building source code that reflects the product, which needs to be tested.
Data extraction using SQL and Access queries.
Having good judgment and communication skills required for reporting and prioritizing bugs in conjunction with the Development team and QA Managers.
Tracking quality defects, identify bugs, isolate issue, report bug using Quality Centre (QC) and work with developers, product managers and ensure they are resolved.
Experience in Functionality, Integration, System and Regression Testing
Good understanding of Software development life Cycle and good experience in Test Life Cycle, and defect management
Extensive Working knowledge on Citi Systems and on how the 3 credit bureau ( Equifax, Experian, Transunion) works hand in hand in maintaining the credit worthiness and history of the customer
Proven leadership skills that lead to the creation of a new team within the UAT. Managed a group of three testers and co-ordinated with developers and peers to provide an end-to-end testing solution.
Good knowledge of TCP/IP protocol stack and OSI Model.
TECHINICAL PROFICIENCY:
Programming
HTML, VB6.0, SAS 9.0, SQL, C++
Operating Systems
Microsoft Windows XP, MS-Access, MS-Excel,
VBA Macro.
Testing Tools
QTP (Quick Test Professional), QC (Quality Centre),
RTM (Rational Task Manager), Microsoft SharePoint
Certifications:
Base SAS 9.0 Certified.
Utilities
CEDI, Mainframes
WORK EXPERIENCE:
Employer: TCS e-Serve Ltd.(Formely known as Citigroup Global Services): July 2007 - July 2011
TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi’s consumer, corporate and global wealth management businesses worldwide.
Worked as Senior Test/Portfolio analysts performing UAT (End -to end testing) on various Business strategies and Policies implemented by Citi Cards North America risk managers and IT.
The team owns all risk mitigation applications in production as well as in test environment and is responsible for design, implementation, testing, and the accuracy of the data produced.
PROJECTS:
Credit Bureau Reporting:
Role: Portfolio/Credit Bureau Analyst and Assistant Manager (Dec 2009- July 2011)
Tools/System: SAS, Mainframes, Sawgrass, T-Bone, T-Bed
Description: Citi Cards NA implemented different Policies and strategies as per the market and
business requirement. Main role of the bureau analyst was to ensure that the information
received/sent to all the 3 credit bureaus matches the information present in our CMF file so as to
maintain the credit worthiness Customer.
Responsibilities:
Extensive domain knowledge on how the 3 credit bureau ( Transunion, Eqifax, Experian) works hand in hand in maintaining the credit worthiness and history of the customer.
Working with Development team, Product Manager and QA Manager to develop manual and automated test cases execute them and ensure standard QA processes are followed.
Participating in the design and implementation of QA plans.
Involved in design review, used case review, walkthroughs of test scripts/Test cases, peer reviews with US clients.
Involved in defect management, identify bugs, bug reporting, tracking the defect status work with developers, product managers and ensure they are resolved.
Sending critical Report list to the A/R Development Team on daily basis.
Conditioning the accounts/creating the test enviornment as per the requirement in assistance with the A/R Development team using T-Bone and T-bed
Analyze the changes made in the policies and build new test conditions and test scripts by using SAS .
Validating the test cases on the mainframes and some of the customer screen on the mainframes and also by running a SAS job.
Conduct GUI Mainframe testing, Sawgrass testing to verify the results with expected results, which should complain with the predefined requirements.
Involved in Post-Implementation to validate the changes made during testing region in Production region.
Asset sale reporting which involved Selling off the bad customers to the third party and reporting the same to the 3 bureau on a daily basis.
UAT – Risk Management Analytics Operations Citigroup (North America) – Citi cards division
Role: Senior Test Analyst (From July 2007-Nov 2009)
Tools/System: Apollo Credit Decision-Making System, SQL, MS Excel,
HP Quality Center, MS Access, ARM Tool and CEDI
Description: Apollo is a Credit Decision making system which is used to approve/decline the
application on Basis of some criteria like credit scores, Delinquencies, Bankruptcies, FICO, Bureau
information, Balance, Revolving balance, write-offs, Utilization, Income etc
Responsibilities:
Extensive domain knowledge of Credit card Industry and Risk Management operations.
Developed Test Plans, Test case, Traceability Matrices, Test Data, Test summary reports, Defect reports.
To Design, develop, and execute test cases as per the Business requirement document (BRD)
Actively involved in walkthroughs of the test scripts, peer reviews.
Conducted GUI testing, Functional testing, acceptance testing which involved verifying the results with expected results, which should complain with the predefined requirements.
Creation of Test Scripts, Updating of Test Plans and Documenting the tests to meet the functional, technical requirement
Tracking quality defects, identify bugs, isolate issue, report bug using Quality Centre (QC) and work with developers, product managers and ensure they are resolved
Involved in defect management, bug reporting and tracking the defect status until closure.
Creation of test data using ARM Tool, SQL and SAS
Hands on experience in building source code that reflects the product, which needs to be tested. Data extraction using SQL and Access queries
Working with the US counterpart team for testing and validating new features and bug verification
Automated Test Scripts using Excel, Access and VB
EDUCATION:
M.S. In Computer Software Engineering, International Technological University, 2014.
G.P.A. = 4.0
B.E. Electronic and Telecommunication, University of Mumbai, 2006.
G.P.A. = 3.5
Accolades:
Awarded the “Star of the Month” multiple times.
Galaxy of Thanks from the client for demonstrating exceptional diligence while testing 0010117,
Business Card, 0011763 --- Professional Card, 0010727 - Premier Pass Phase Campaign, which if
undetected, could have lead to significant credit losses.
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