Association Professional

ERICA C. KALEDA

**** ******** ***** • Owings, MD 20736 • 410-***-**** • ********@*******.***

SUMMARY

Detail-oriented professional with over 15 years comprehensive experience in products and services coordination within an association, as well as executive administrative assistance. Demonstrated strengths include strong executive support abilities in Communications, association membership data maintenance, and the distribution of electronic and print products and services. Excellent team player. Expertise includes:

• netFORUM Membership Database

• Lyris ListServ

• Knowledge of SharePoint

• Copyright Permissions

• Accounts Payable/Accounts Receivable

• Electronic Product Marketing

• Association Membership Communication

• Microsoft Office

EXPERIENCE

EDISON ELECTRIC INSTITUTE Washington, DC Nov 1999 – Jan 2011

Products and Services Coordinator

Assisted in the development, marketing, communication, and distribution of all products and services, electronic and print, available for sale or for free. Coordinated and managed all functions to administer electronic subscriptions. Served as main contact for inquiries, including contact with members, paying customers, and internal staff. Assisted the Manager of Communications and Product Development in the implementation of product marketing campaigns.

• Provided information on product descriptions and updated the website product pages as necessary for accuracy. Investigated and handled customer inquiries.

• Maintained customer support hotline, the contact management/association management system and subscriber database, and recorded all customer correspondence in database.

• Coordinated the generation of targeted mail lists (using internal and external resources). Wrote and prepared promotional materials and prepared them for distribution by means of electronic medias to market products (e-mails, Web promotions).

• Content Management - proofread and updated all web product pages as necessary and edited all web text for errors. Responsible for featuring new products on home page and products pages. Uploaded documents & graphics to website section via SharePoint & maintained products section for accuracy.

• Managed all electronic subscription ListServs & served as main administrator for those lists.

• Reviewed monthly expenses, revenue sales reports, and inventory reports. Handled all accounts payables and accounts receivables for all subscriptions and electronic products.

EDISON ELECTRIC INSTITUTE Washington, DC Oct 1993 – Nov 1999

Administrative Assistant to Vice President, Communication & Director of Public Policy Communication

Provided a high level administrative support to the Vice President and the Director of the Communication division, the publications staff, and the Creative Design staff.

• Word processing, filing, telephone answering and call screening, meeting/travel arrangements, proofreading, mail routing, expense reports, maintenance of daily calendars, coordination/follow-through of mailings, projects, list/contact & member management, internal and external contacts for meetings, maintained budget information, assisted in annual budget preparation, served as back up budget coordinator, prepared purchase orders, invoice tracking, work orders, reconciliation of departmental records.

• HTML conversion of publications posted on the website, coordinated the production of the print and electronic newsletter, maintained mailing lists, tracked/ordered software.

• Distribution of department's products, mass distribution of speeches, annual reports, communication kits, maintained in-house inventory, coordinated fulfillment for special requests.

• Executed special projects as assigned by the Vice President, Director, and Communication division managers; administration and moderation of three Internet ListServs.

OTHER RELEVANT EXPERIENCE

DRS. MODLIN & PADOW PEDIATRIC MEDICINE, Medical Billing Laurel, MD 1990 – 1993

Prepared MDIPA and Health Plus billing, CBSI medical billing computer system, data entry, processed insurance payments, scheduled appointments, screened nurse calls, entered all newborn hospital rounds.

EBM SYSTEMS, Asst to the Executive Assistant to the President Greenbelt, MD 1984 – 1989

Prepared monthly mailings, data entry, and typed a variety of documents.

SKILLS

Computer: netFORUM, Avectra, Lyris

Software: Word, Excel, some Power Point, Outlook (Microsoft Office)

Web: Knowledge of Dreamweaver, DPS, some SharePoint and HTML experience, internet & website content management

EDUCATION

Associate Degree, Business Management, Prince George’s Community College, 1995

Associate Degree, Hospitality Services Management, Prince George’s Community College, 1995

SPECIAL RECOGNITION

Edison Electric Institute President’s Service Excellence Award for Outstanding Performance, 1994

Climate Challenge Exhibit on the National Mall in Washington, DC on Earth Day

Edison Electric Institute Job performance was consistently above average or exceeded the minimum requirements

Contact this candidate