IT Manager

Emilio J. Ramirez

**A Summer St. Haverhill, MA **832

978-***-**** dcukhe@r.postjobfree.com

Objective

To obtain a position with a progressive company in the IT field that will allow me to utilize my skills and education.

Education

ITT Technical Institute Woburn, MA Graduation: March 2010

Associate Degree in Applied Science – Computer Network Systems

Achieved Honors *GPA: 3.25

Gibbs College Boston, MA 2001-2003

Associate Degree in Visual Communications – Graphic Design

*GPA: 3.15

Skills

• MICROS 9700 POS, implementation, repair, and database management.

• RJ-45 and RJ-11 Cable termination and testing.

• Microsoft Server 08(established permissions, and new user accounts using Active Directory)

• WAN Protocols, Basic Router configuration, and Cisco router configuration.

• Linux hardware configuration, display, and network. Programming with BASH shell

• Basic Linux command line. And installation

• ABI/CITRIX workforce management software/Database management

• Microsoft Office Suite, Adobe CS, Windows and Apple OSX, EMC, ABI.

• Drive mapping, system installs, server management, and desktop support.

Experience

ARAMARK S.E. Fenway Park, Boston, MA March 2010-Present

Assistant IT Manager

As an Assistant IT Manager my responsibility is to support the MICROS 9700 POS, and portable POS systems, which are systems used in the daily operations of the facilities. I monitor system performance, analyze operational problems and takes appropriate corrective action. I assist in the planning and implementation of networking cables. Responds to escalated, desktop support issues. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. I also assist in supporting Aramarks workforce management software, ABI/Citrix.

Dynamic Research Corp., Wilmington, MA 2007-2010

Machine Operation Technician

Responsible for the maintenance and operation of a KDF sputtering machine. Also operate an eagle series C spinner. This equipment is used for electroforming, lithography, and thin film sputtering of small parts.

Data Distributors Inc., Methuen, MA 2005-2007

Computer Operator-Helpdesk

Operated multiple systems and processed client jobs using JCL. Provided helpdesk support to network users and clients while monitoring IBM systems (IBM Mainframe and CPU).

*Bilingual /English and Spanish

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