Customer Service Technical Support

AUDIO/VISUAL SPECIALIST

Highly motivated, goal-and detailed oriented Audio/Visual specialist with excellent organizational and time-management skills. Possess extensive experience in the Audio and Video industry with expertise in Tandberg and Polycot Video conferencing systems and customer service. Apply experience, knowledge and analytical expertise to successfully fulfill Audio/Visual requirements. Identify challenges and find solutions that increase customer satisfaction.

AREAS OF EXPERTISE__________________________________________________ Audio/Visual: Administrative: Tandberg and Polycom Video Conferencing Systems Create Audio/Visual Exton Interfaces and switchers procedures

Crestron Interfaces and switchers,

Folsom FSR and Kramer switchers Design Management Reports EIKI, SANYO, NEC, SONY, CHRISTIE projectors Evaluate Usage Routers, Equalizers, Delay Units, Gates, Compressors Interact with Vendors/Clients Document Cameras Control Inventory Elmo Slide Videos Provision Audio/Visual Services Schedule Audio/Visual Services Train Staff Customer Service: Effective Communications; Follow Up and Support, Interpersonal Skills PROFESSIONAL EXPERIENCE__________________________________________ America Online, Inc. (AOL) 2011-Present Sr Audio/Visual Tech

Maintain and operate the daily functions of all conference room, event space, and video conferencing.

And implementing new technology Catch A Vibe Productions, Brooklyn NY 2007-Present Technical Director Managed the Audio and/or Visual processes for conferences, concerts, social events, Weddings and religious ceremonies.

A/V Contract work. 2007-2011

Analyze venue to ensure appropriate audio and video signal flow. Provided “State of the Art” video recording, projection, audio/video switching and CD/DVD production for clients Ensured the systematic transport of digital media and data through the entire editorial process. Responsible for providing Audio/Visual services to various New York University departments Provide Customer and technical support to New York University, Marriott Marquis NY, Conde Nast Publication, and New York Law School. Achievements: Provided audio/visual services in major courthouse venues which include: 40, 60 Center Street Courthouse, NYC and Federal Courthouse, Brooklyn, NY. Negotiated and implemented contract with Goldman Sacs, Morgan Stanley and Credit Suisse for various teleconferencing sessions and meetings. Coordinated and set up audio/visual equipment for 2007 PGA Tour; Seagram’s 2007 Live Concert Tour Coordinated and provided technical services for ST. Johns University 2007 graduation. PROFESSIONAL EXPERIENCE (continued) _______________________________________ Visual Word, New York, NY 2006-2003 Senior Audio/Visual Technician Responsible for implementing and supporting the Audio/Visual needs of clients across corporate, hospitality, political and entertainment industries. Installed and programmed Audio/Visual Conferencing Systems Researched and recommended client specific audio/video needs provide customer and technical support Provided formal classroom and on the job training for new hires Coordinated and supervised junior technicians Developed and maintained positive working relationships with vendors and suppliers SOFTWARE___________________________________________________________________ Proficient in Premiere Pro; MAC Final Cut Pro editing Software EDUCATION__________________________________________________________________ The Digital Film Academy Date Certificate/After Effects Caribbean Broadcast Union Date Certificate/Non-Linear Editing & Video Conferencing

Rawle. A. DaSilva – HYPERLINK "mailto:*******@*******.***" *******@*******.*** Resume – Page 2

Rawle A. DaSilva

812 Crown Street, Apt. #2-917-***-****

347-***-**** Brooklyn, NY 11213 *******@*******.***