Enterprise Application Engineer

Professional Profile

PROFILE

System Administrator with significant experience in problem solving, strong leadership and communication skills with hands-on IT and Network expertise. Highly motivated and organized, with the ability to work as a team player or independently. Proficient in testing software, working with servers, and rolling out software. Proven ability in end-user and backend support in environment where prompt, correct response to urgent issues is essential. Outstanding communications skills. Detail-oriented and a person of demonstrated good judgment. Leads through example and quickly gains the trust, respect and cooperation of any workgroup. Experienced in Windows Administration, Network Administration, Reporting and Documentation, Technical Analysis, Migrations/Upgrades and End User Support.

Highlights

12 + years experience as an Information Technology professional.

Balanced experience between all aspects of IT from production to back office, engineering.

Presented high level technology presentations to senior and top level management.

Assisted in the creation of Microsoft App-V Infrastructure Globally

Successfully virtualized 85% of trading globally approximately 900+ applications (Enabled Free-Seating for traders and easy disaster recovery).

Professional Experience Summary

(IBM) Bank of America, Merrill Lynch & Co, Morgan Stanley

Professional Experience

Bank of America / Merrill Lynch Co. New York, NY

Enterprise Application Engineering

December 2007 – Present

• Responsible for Microsoft App-V globally within the Desktop Platform & Infrastructure Engineering team.

Supported the Microsoft App-V infrastructure from an engineering stand point, which include working with the clients and the different teams in order to virtualize our applications base and deliver a unique sequence across the enterprise.

• Successfully virtualized 85% of trading globally approximately 900+ applications (Enabled Free-Seating for traders

• and easy disaster recovery).

• Created Softgrid Global Groups in Windows Active Directory to be stream tested and published to global production servers.

• Performed daily administration using Microsoft Windows Active Directory to create universal groups and nested modify group memberships, and assign policies to specific OUs to distribute sequences effectively.

• Partner with business area and development teams, as well as with external vendors, in the evaluation and integration of new source codes within the business environment.

• Coordinate with the packaging team to create fully functional application packages in accordance with business requirements and Merrill Lynch\BoA desktop standards.

• Provide technical insight and consultation to the development area with regards to possible application issues, including but not limited to optimizing performance, mitigating risks, and conforming to standards.

• Manage diverse software projects and automate application integrations life cycle to maintain proper alignment and execution of GTI processes across BU regions including AMRS, EMEA, and AJA.

• Maintain the implementation of CA/DSM software distribution Globally for Merrill Lynch & Co.

• Create and configure Policies on DSM Domain server to promote MSI packages to multiple systems remotely.

• Implementing, testing and deploying Merrill Lynch Legacy build applications on virtualized Windows 7 based workstations.

• Deliver solutions into ML\BoA build platforms such as VDI, WinXP, Win7, (Tivoli).

System Administrator Morgan Stanley New York, NY

July 2005 – December 2007

• Created and implemented MSI.packages using SMS (Microsoft System Management Server) to automate software distribution on workstations for the ACATS Department and within the Desktop environment.

• Configured and maintained financial groups on the SNA Server for LU, XID connections to IBM mainframe applications such as AIS, DTC, RMDS, Cage, CICS and BOTA systems.

• Supported Exchange 2003 servers, configuration of recipient & system policies, troubleshooting mail queue issues, Outlook Web Access support, and 3rd level support for end user mailbox issues.

• Supported 2000 + mailbox users

• Created new user mailboxes and accounts in Exchange 2000/2003.

• Provisioned new Blackberry’s on Enterprise server and, GoodLink users as well as troubleshooting daily issues for existing wireless users.

• Processed Active Directory cleanup requests for user and computer objects.

• Provided daily support for new requests and escalations and acted as the direct liaison between the Messaging/AD operations team and the Help Desk.

• Assisted migrating 600 mailboxes within aligned organizations, in native mode between servers in different administrative groups, utilizing the EMS tool in Exchange 2003.

• Evaluated existing computer systems and install, configure, and upgrade based on user needs

• Worked with team members to resolve technical issues and satisfy project goals

• Created and maintained domain user accounts and security access in Active Directory, to local and remote computer systems.

Senior Technician Morgan Stanley New York, NY

June 2000 – July 2005

• Provided support and administration for 300+ developers in the Corporate and, Institutional Client Group using Windows 2000 and Windows 2003.

• Configured and distributed Blackberry, Treo, and other PDA devices for use with Outlook.

• Performed mass roll out of NT4.0 and Windows 2000 workstations.

• Set up and support several application servers for the development environments.

• Daily duties include creation of NT and Exchange accounts.

• Coordinated several departmental moves and LAN conversions

• Supported and Administration of 2000 + workstations using various OS, mainly Windows NT 4.0 on the company network.

• Provided System Administration and 2nd/ 3rd Level Technical support to include software and hardware installations, maintenance, upgrades, updates, troubleshooting, user account administration. Involved in the development and maintenance of disaster recovery procedures for critical systems and data.

• Administered Active Directory; supported, built and setup workstations and servers, configured and repaired laptops; and troubleshoot VPN, LAN, WAN, LDAP, POP3, SMTP and WiFi access issues. Proactively researched new technologies, hardware, upgrades and patches to ensure system and infrastructure stability and performance

• Problem Management/User Escalations: via IBM (Manage Now) and Peregrine Service Center ticketing system, input all new implementations for problem management review as well as troubleshoot user escalations with defined service level agreement for quick two hour SLA turnarounds.

• Supported LAN networking technologies including New Ring assignment, DHCP, WINS, DNS, RAS, TCP/IP, CIFS, DFS, HTTP, wiring, cabling, and connection troubleshooting

• Installed, configure, and deploy procured equipment

• Maintained cloning, imaging, and data preservation of Windows based workstations

• Administrated over 2000+ workstations using various OS, mainly Windows NT 4.0 on the company network.

• Troubleshooted problems arising from user desktops, Token Ring network environment, and Remote users.

• Supported and troubleshooting for Bank applications including Open Bloomberg, Hyperion, Opics and Intranet.

• Installed, configured and support Palm devices synching with Lotus Notes using Puma Intellisync and Lotus EasySync.

• Assisted migrating over 1,200 + users from Lotus Notes 4.5 to Microsoft Outlook

• Installed Shiva for Windows 98/NT for dial-out trough Shiva LanRover Network modem pool and configure Laptops for dial-in with Shiva SoftToken Security Software and SafeWord Card to access Lotus Notes and NT Domain.

• Played a key role in the successful transition of the helpdesk to an offsite support team.

• Education

Bachelor of Science

Business Administration

New Paltz University

Ulster, New York

Microsoft Windows 2003 Administering and Implementation

Microsoft AppV Server Virtualization

Microsoft SMS 2.0 Distribution and Support

Microsoft Windows 7

Microsoft Exchange 2003

Microsoft Updating Support skills 2000 to Windows 2003

Microsoft Upgrading to Windows 2003 Workstation & Server

Implementing and Administering Microsoft Windows 2003 Active Directory Services

Lotus Domino 8

MCP \ MCSA

VMWare 4.6

Tivoli AM

SCCM 2007

Microsoft VB Scripting

Computer Associate Unicenter Desktop & Server Management

Contact this candidate