Customer Service Representative
Resume:
L’Erin T. Muckleroy
Saint Louis, Missouri, 63136
Home: 314-***-****/Cell: 314-***-****/email: ********@*****.***
Career Objective: Seeking a career that will allow me to utilize my various skills and ideas and gain personal growth and promotion within the company. Proficient in Microsoft Word, Excel, and PowerPoint; advance typing ability of at least 60 wpm.
Education:
2010-Present Associates in Applied Science in Health Information Technology, Saint Louis Community College-Forest Park, Saint Louis, Missouri
1999-2003 Bachelor of Arts in Journalism, Lincoln University-Jefferson City, Missouri-Graduate
1995-1999 Gateway Christian High School, Saint Louis, Missouri-Graduate
Employment:
05/06-Present Mortgage Loan Processor/Closer, State Farm Bank F.S.B., Earth City, Missouri
Assist customers with getting documents needed for Underwriting to make a final decision on their purchase/refinance transactions. Once application is approved, then prepare file for closing. Closing includes preparing documents for title companies, schedule closings and get final figures for the borrower prior to closing.
10/09-01/11 Sales Associate, New York & Company Department Store, West County, Missouri
Assisted customers with purchase and return transactions, did inventory, floor sets, and worked in stockroom
10/04-04/06 Customer Service Representative Convergys, Hazelwood, Missouri
Inbound call center for customers who wanted to set appointments for home improvements through Home Depot for siding, paving and windows.
02/04-10/04 Customer Service Representative, Enterprise Rent-A-Car, Saint Louis, Missouri
Inbound call center quoting rates for customers wanting to rent cars for business or leisure. Also assisted customers with roadside assistance if needed for rental
Extracurricular Activities
State Farm Employees Association (SFEA)-member of a committee that prepares activities for employees and their immediate family based on budget from corporate office that can be at work or off work
REFERENCES FURNISHED UPON REQUEST
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