Project manager

Diana C Ferguson

**** ******** *****, ***** *******, TX 75052

972-***-**** **************@*******.***

Summary of Qualifications

Hardworking, thorough professional with 20+ years of experience as a dispensing optician and finishing lab tech.

Positive, adaptable, and motivated with strong planning, organizational, and communication skills.

Strong customer service skills.

Promotes confidence with patients and coworkers while interfacing positively with people of diverse backgrounds.

Adapt at troubleshooting and solving issues.

Proficient in Office Mutte, Lensometer, Pupilometer, Patternless Edger as well as AIT 360, Blockers and all lab equipment.

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Professional Experience

Ophthalmic Management Payless Optical- Hurst, TX 2011-Present Manager- Optician

• Assist customers in choosing the correct frame style.

• Educated them in the different materials and lenses, as well as measuring for bifocals and progressive lenses.

• Fitting and dispensing of eyewear.

• Order office supplies, frames and lab supplies.

• Maintain inventory of all store goods.

• Manage schedules and payroll.

• Processed orders at the finishing lab and applied coating and tint to edge lenses, single vision, bifocals and progressive lenses.

• Maintained and fixed equipment.

Grace Eye Clinic- Grand Prairie, TX 2004-2009 Optician and Lab Tech

• Assist customers in choosing the correct frame style.

• Educated them in the different materials and lenses, as well as measuring for bifocals and progressive lenses.

• Fitting and dispensing of eyewear.

• Order office supplies, frames and lab supplies.

• Maintain inventory of all store goods.

• Manage schedules and payroll.

• Processed orders at the finishing lab and applied coating and tint to edge lenses, single vision, bifocals and progressive lenses.

• Maintained and fixed equipment.

Internal Revenue Service- Dallas, TX 2001-2003

Customer Service Representative

• As an IRS representative, I worked on the phone, in person, and via email and online to provide counsel to taxpayers questions.

• Trained in tax laws.

• Gave knowledge in the various differences of tax forms the customers needed to fill out and the processes they needed to follow to do so.

Neely Optical- Dallas, TX 1981-2000 Owner/ Optician

• Owned and operated a retail optical shop located in an optometry clinic.

• Handled all accounts payables and receivables as well as insurance.

• Measured, fit, and dispensed eyeglasses.

• Stock and buy frames, lenses and supplies.

Education / Professional Development

• University of Puerto Rico 1969-1973

Major in Education

Counseling Seminar and Training

• IRS

Customer Service and Tax Law Training

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