Engineer Management

William Alexander

** ****** *****

Oyster Street

Zwardkops

Centurion

0157

Phone: 082-***-****

E-mail : *******.*********@******.**.**

Objective • Become a contributing factor in the field of Information Technology.

• Increase the quality and quantity of the skills I possess.

• Become an asset to your company.

Current Employment • 01/09/2009 – Current Shoden Data systems Johannesburg

System Engineer Virtualization Advisor

Duties : Currently employed as a Virtualization Advisor on server and desktop virtualization

• Implement new desktop virtualization product (NXtop) first in SA

• Configured and maintain Nxtop plan, which provides a solution for Shoden as a whole, and to roll out to many of Shodens customers i.e. SETA, Eskom.

• Maintained Shoden in house VMware environment.

• Advise Shodens customers on their VMware environment and implement best practices at the clients

• Install VCB for Shoden and at clients, Version 4,

• Problem management by responding to logged calls within agreed Service Level Agreement

• Effective problem analysis, determination and resolution of problems within agreed Service Level Agreements

• Deliver proof of concepts with reference to virtualization

• Design and documentation of all server infrastructure and operating system standards according to best practice guidelines IT Standards.

• Creating, terminating and maintaining users on the server

• Ensure effective migration of data as required (Nxtop)

• Disaster Recovery Plans and operating procedure

Special Skills & Qualities Related to Objective

• VMware Certified Professional VCP 3.5 No. : VCP033521

• VMware Certified Professional VCP 4 No. : VCP033521

• Infrastructure Virtualization Assessment Fundamentals

• VMware Capacity Planner

• Hitachi Data Systems Storage Foundation Enterprise

• Hitachi USP V

• In-depth knowledge related to Windows 2000 Server, XP, Vista, 2003, 2008 Server Administration.

Current Employment • 01/02/2008 – 31/08/2009 GijimaAST Johannesburg

Virtualization Specialist

Duties : Employed as a Virtualization Specialist within Hosting

Solutions within GijimaAST. Deployed at ABSA

• Implemented, configured and maintain BCM plan, which provides a solution for ABSA as a whole, nationwide.

• Installed, configured and maintained 70 ESX servers

• Built an environment to handle 2500 off site users to be able to work from any internet connection on the ABSA systems, DR recovery plan

• Maintain High Level and Detailed Design

• Built environment for off shore developers to work from India.All servers were hosted in SA.

• Migrated over 500 physical server into 18 ESX host

• Documented the process of migrating physical to virtual conversions and the support process

• Maintain Detailed Design

• Built fully redundant off site DR for all the servers hosted on ESX

• Installed, configured all ESX server 3.0 and 3.5 update 1,2,3,4 and Vsphere (DEV)

• Planned and design the solution for ABSA

• Converted all the server with VMware Converter

• Architect virtualization solutions

• Used Capacity Planner to get stats on the servers we converted

• Deliver proof of concepts with reference to virtualization

• Deployed at ABSA Server virtualization project, tasked with creating a Virtual Infrastructure to support 500 servers

• Attend various vendor workshops, webex sessions and update sessions, to ensure vendor roadmaps, Are still in line with GijimaAst interests

• Increase technical skill base within GijimaAst

• Manage and comply with vendor partnership requirements

• Evaluate competing software and include suitable software into GijimaAst portolio

• Deployed at ABSA, team leader on the migration of 500 Physical servers to virtual machines

• Skill sales team with reference to virtualization technology capabilities.

Server Installation

• Ensure correct components are accounted for and accurately constructed according to specifications

• Ensure the accurate configuration and installation of the applicable operating system.

• Ensure servers are correctly joined to ABSA domain and configured for antivirus, patch control, performance monitoring and back-up.

• Install intended specialized software accurately.

• Design and documentation of all server infrastructure and operating system standards according to international best practice guidelines and ABSA Group IT Standards.

• Design, architect and implement server infrastructure and operating system administration structures according to business requirements and standards.

• Manage dependencies with other entities to ensure reliable service.

Server Maintenance

• Conduct periodic checks on performance and capacity and provide input into effective capacity planning.

• Conduct daily back-up checks and ensure that back-ups are successfully completed.

• Submit periodic reports on hardware and software redundancy and performance.

• Ensure server log files and temp files are cleaned and deleted.

• Conduct weekly monitoring of disk space memory and processor usage.

• Conduct accurate access control by creating, terminating and maintaining users on the server

•

Server Support

• Restoring of user data

• Problem management by responding to logged calls within agreed Service Level Agreement

• Effective problem analysis, determination and resolution of problems within agreed Service Level Agreements

• Assisting users with various service calls as per agreed Service Level Agreements

• creating, terminating and maintaining users on the server

• Ensure effective migration of data as required

• Disaster Recovery Plans and operating procedure

Special Skills & Qualities Related to Objective

• VMware Certified Professional

• VMware Next Generation VMware Infrastructure: What’s New (VSphere)

• VMware Consolidated Backup

• Perform a Cold Clone Using VMware Converter

• VMware ESXi: Administration

• Linux – SUSE 11 Implementation and Administration

• In-depth knowledge related to Windows 2000 Server, XP, Vista, 2003, 2008 Server Administration.

Work Experience • 01/01/2007 – 31/12/2007 Barone Budge and Dominick Johannesburg

Senior Systems Engineer (Microsoft Systems)

Duties : Team Leader within the Facilities/System Server Department

• Maintained +- 100 servers (IBM, HP, Dell, Compaq).

• Maintained 9 development environments and 2 production environments (Nedcor Network Node and BBD)

• Sourcing, Planning and implementing new standards and MS systems on behalf of BBD clients.

• Research and development VMware and MS Virtual Server technology(Windows and Linux)

• Installed, configured and maintained ESX servers for Nedcor’s off site domain controllers to save costs and space.

• Maintained, configured and deployed around 40 virtual servers and environments, which include separate domains, domain controllers, exchange servers, firewalls(Windows and Linux)

• AD migration of the Nedcor Network node from NT4 to Server2003 +- 100 clients and 40 QA /DEV servers. This included exchange and ISA migration.

• Planning, Implementation, Documentation and Maintenance of a SharePoint 2007 Enterprise Solution in partnership with Microsoft as a “World First Solution” witch effectively crawls/searches entire network nodes and provides and extranet solution to clients globally.

• Ongoing AD Security and Permission consultant to all the teams within Barone Budge and Dominick to facilitate the release of software to clients running AD.

• Implemented and customized Windows System Management Server 2003 for the BB&D network, generated reports and asset tracking with the software

• Supported Linux server environment (Fedora Core 5,6 CentOS) running winbind and Sendmail.

• Did day to day maintains on servers and users pc’s for the whole company

• Installed compete networks for 3 clients, everything from network point, server cabinets, server installs, pc roll outs, user training and off site support

• 01/04/2005 – 31/12/2006 Prime Cure Health / Netcare Pretoria

Systems Engineer (Microsoft Systems)

Duties : System Engineer

• Set Exchange 2003 from Linux mail enable

• Upgraded all Servers from NT, 2000 to Windows 2003 and now to Windows 2003 R2

• Install and configure VMware hosts, use it mainly for testing applications before using them in production, i.e. Exchange Server and Domain upgrade

• Maintained Virtual Server environment (VMware on Linux and Windows platforms)

• Upgraded all Pc’s from 95,98,2000 to Windows XP

• Set up GTA firewall and configured it for VPN access, just up graded firewall to the new ISA 2006 with VPN access

• Performed regular backup, maintenance, and archival of user data

• Setup of servers and desktop workstations

• Configured domain name services, e-mail, Web, and ftp services.

• Managed local area network, servers, and communications connections to remote locations.

• Setup 50 remote clinics using ADSL, 3G, I burst and other internet connection

• Installation, configuration, and management of a LAN/WAN.

• Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures.

• Redid all cabling in the building moved to structured cabling

• Built new server room with raised floor, UPS’s, aircon and fire proofing

• Built new PDC and backup servers, moved from Windows 2003 Server to Windows Server R2

• Did all day to day maintains on servers and users pc, also did all the desktop support for the company,

• 01/06/2003 – 31/05/2005 Dimension Data - Merchants SA Johannesburg

Desktop Support Engineer/ Systems Engineer

Duties : Desktop Support Engineer/ Systems Engineer

• Supported all software and hardware relating to the project, these included Avaya CMS, NICE, Genesys WFM, Client tools included Merlin, AOL and Sherlock.

• Manage and support customer computers and peripherals

• Configuring and patching of digital phones

• Manage and support customer computers and peripherals.

• Configuring and patching of digital phones.

• Supporting and implementing new technology projects which make use of IP phones.

• Supporting and upgrading of servers.

• Working and supporting with several Avaya software applications, i.e. Avaya CMS, Avaya IP Agent, Avaya site admin

• Setting up National and International VOIP call centers. like AOL, Warehouse, Vodacom, SBSA and a few others.

• Oversaw the setup for the NICE installation.

• Managing resources to setup projects in extremely narrow timelines.

• Programming on SQL for the various clients.

• Maintaining, programming and troubleshooting on the NICE voice recording systems.

• Installed, managed and troubleshooting Avaya CMS version 9, v11 and v13.

• Set up call flows and helped with SLA’s and all general queries.

• Performed regular backup, maintenance, and archival of user data

• Setup servers and desktop workstations

• Configured domain name services, e-mail, Web, and ftp services.

• Administration, management and maintenance of all servers on site. These servers included Microsoft Exchange Server, FTP Server, Voicemail server, SQL, ICC server, Cost Reporting server and as well as supporting and maintaining the Domain Controller and its services which include DHCP, WINS and DNS

• Ensure that all systems on the corporate LAN was up to date with the latest Microsoft patches and service packs as well as the latest anti-virus software and definition files

• 01/01/2003 – 31/05/2003 AST Midrand

Field Service Engineer

Duties : Field service engineer (Department of Justice Contract)

• Did audit on all the government offices in South Africa

• Managed local area network

• Assisted in the installation, configuration, and management of a LAN.

• Oversaw setup of servers and desktop workstations

• 01/01/2002 – 31/12/2002 Nedbank Johannesburg

Admin Clerk/Project Leader

Duties : Admin clerk/Project leader

• Created new methods of releasing collateral

• Released all collateral in soft copy forms

• Managed a group of employees

Product Knowledge

Vmware ESX & ESXi 4.0 to 4.1

VMware ESX Server 3.0, 3.5 Update 1,2,3,4,

VMware VSphere

VMware Server

VMware Virtual Center 2.5 Update 1,2,3,4

VMware View, VMware VDM

VMware DRS

VMware HA

VMware VMotion, Storage VMotion

VMware Consolidated Backup

VMware Capacity Planner

PlateSpin PowerConver

Commvault HDS 8

Hitachi USP, USP V, VSP

Education 1997-2001 Sutherland High School Centurion - Pretoria

Subjects : English, Afrikaans, Mathematics, Physical Science, Accounting, Computer Science

Outcome : Matric Exemption

2002 ITTC Centurion

IT Engineering Diploma (Information Technology)

• Computing Concepts

• Windows XP

• A+

• Network+

• Windows 2000 Professional

• Windows 2000 Server

• Linux

• Administering Linux

2003 ITTC Centurion

MCSE 2000 (Information Technology)

• Installing, Configuring and Administering Microsoft Windows 2000 Professional

• Installing, Configuring and Administering Microsoft Windows 2000 Server

• Implementing and Administering a Microsoft Windows 2000 Network Infrastructure

• Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure

• Designing a Microsoft Windows 2000 Directory Services Infrastructure

2008-Current Unisa Pretoria

Bcom Informatics

• Introduction to the Economic and Management Environment 101

• Introduction to the Economic and Management Environment 102

• Economics 101

• Economics 102

• Business management

• Business management

• Accounting concepts, principles and procedures

• Accounting reporting

• Introduction to Business Information Systems

• End-user Computing

2008 Torque IT Johannesburg

VMware Infrastructure 3: Install and Configure V3.5

• Install ESX Server

• Configure ESX Server networking and storage

• Install and configure Virtual Center

• Control user access to the VMware infrastructure

• Deploy and manage virtual machines using Virtual Center

• Allocate and monitor virtual machines’ resources

• Ensure high availability of applications

2009 Torque IT Johannesburg

Next Generation VMware Infrastructure: What’s New VSphere

• Upgrading VMware deployments

• Deploying distributed virtual switches to simplify datacenter-wide network management

• Using VM Direct Path to assign a PCI adapter directly to a virtual machine

• Migrating virtual machines’ storage while they are live with Storage vMotion

• Growing virtual disks and VMFS volumes while they are live

• Employing VMware’s new Pluggable Storage Architecture

• Ensuring application availability with VMware Fault Tolerance

• Manage more than one vCenter Server from the same client

• Use the new host profiles feature to keep hosts uniformly configured

• Save energy with VMware Distributed Power Management

• Save disk space with thin provisioning

• Administer virtual appliances consisting of more than one virtual machine

2009 VMware (Self passed) Johannesburg

Perform a Cold Clone Using VMware Converter

VMware Consolidated Backup

VMware ESXi: Administration

2010 Torque IT Johannesburg

vSphere 4 Design

VMware Certified Design Expert (VCDX) is the highest level of VMware certification. This elite group is comprised of design architects highly-skilled in VMware enterprise deployments and the program is designed for veteran professionals who want to validate and demonstrate their expertise in VMware virtual infrastructure.

2010 VMware (Self passed) Johannesburg

VI3 to vSphere 4 Upgrade

Assessment Fundamentals

Capacity Planner Fundamentals

2010 CommVault (Strategix) Johannesburg

CommVault System Administration (8)

• Configure and manage CommCell Console access with appropriate permissions for users to perform authorized tasks on specified management entities.

• Configure Library and Media options and data paths for secure and optimum use.

• Understand data retention configuration and rules for efficiently managing data in protected storage.

• Create, configure, and associate policies for management of data storage, job schedules, data source (subclients) and media (Vault Tracker).

• Understand and successfully execute/manage the backup and archive of data to protected storage.

• Understand and successfully execute/manage restore and recovery of data both in and out of place.

• Create a timely and effective monitoring system using event alerts and scheduled reports for successful and easier management of components and operations controlled by the CommServe software.

Interests and activities

• Range of general interests :

• I have a keen interest in information technology computer games, computer software and motor vehicles.

References

Name : Pieter Coetzee

Occupation : Absa Group IT DCTS (Gijima)

Tel. No. : 082-***-****

Name : Stepan

Occupation : IT Manager (BB&D)

Tel No. : 011-***-****

Name : Sarel Roets

Occupation :System Engineer Team Lead (Dimension Data)

Tel. No. : 082-***-****

Name : Siyabonga Zulu

Occupation : IT Manager (Prime Cure)

Cell No. : 082-***-****

Contact this candidate