Quality Assurance Manager

TIM MADDOX

DATA CENTER TECHNICIAN

Address:**** ********, ** *****

Tel: 404-***-****

Email: *******@*****.***

Career Objective

To work as a Data Center Technician in a esteemed organization and get richer in professional

Experience in order to achieve my organizational goals

Key Skills:

• Hardware install: Network peripheral, Cisco Routers, Cisco USC-B blade Servers, 7000 series Cisco core distribution switches, Network patch panels, Network Racks Network switches, firewalls, load balancers

• Backup Admin. Managed customers backups via backup exec

• Expert: Custom termination of CAT5 , CAT6, Coax cabling, and LC, SC fiber in neat dressed format

• Fluke Networks ETHERSCOPE S2 LAN WLAN SX FIBER ITO tester

• Excellent skills in fetching the appropriate data as ordered

• Sound interpersonal and communication skills both verbal and written

• Admired for the ability to work single handedly as well as in a team in the largest data center in the US

Education:

• Diploma : Benjamin E Mays High School

• Certified : Panduit Copper/Fiber/ Coax

• Certification : Data Center Designs, Gwinnett tech

• Southern computer Center Operations Support

Professional Experience

Quality Technology Services, Atlanta, GA Jan 07 - May 11

Data Center Tech Lead

• Responsible for transitioning customers to our ISP environment, managed customer provisioning projects , and installed Network equipment into customers designated areas. Provided customers with their requested Ethernet connection, installed and cat5 at6 cabling, LC and SC fiber

• Obtained a clear understanding of network topology, customers diagram plans and schematics, T1, T2, T3, circuit order request, Was responsible for installing hardware, including Dell, HP, Hitachi, Cisco, Sun, pix, IBM, servers, routers, firewalls, load balancers ,and switches

• Was responsible for ordering circuits though third party vendors and assigned circuit port positions at Dmark and at Cisco Catalyst 6500 Series switches, Campus LAN- Core/ Distribution Switches

• Organized projects and assisted techs with installing customers equipment in their environment. performed hardware maintenance and upgrades as requested

• Troubleshot hardware and cabling connectivity problems with customers servers, firewalls, hubs, load balancers switches and routers, reset customers TCP/IP setting so that customer could remote into their Network, rebooted customers hung network equipment.

• Connected KVM’s to customers Network equipment and assisted customer with any connectivity issues

• Responded to trouble tickets via remedy related to customer’s outages and maintenance request and thoroughly documented issues and resolution to problems or request by customer.

• Able to multitask with multiple vendor

• Performed scheduled maintenance windows for customers, I performed hardware changes and upgrades for server memory, hard drive installs, Nic card installs, Dimm card installs, qlogic cards updates, processer installs. Etc.

• Troubleshot cabling issues with customer connection using multiple Fluke testers.

IBM, Atlanta, GA

Data Center Boarding Manager Aug 02 – January- 07

• Position was responsible for boarding customers to our ISP colo hosting environment

• Obtain clear understanding of the topology of data route from provider Dmark to customers equipment, via telco drop

• Was required to order customers T1, T2, T3, circuits, provision customers environment and network hardware, patch panels, insure active connection on ports at Cisco 3900 distribution switches when unable to dial, telnet or

• Ping to remote network equipment such as Cisco routers, Pix firewalls, Cisco switches, Hubs, IBM, Compact and Dell network servers.

• Provide clients with network hardware installation and cabling in their designated location. Assist client with server software builds

• With windows ad server 2000 and above, providing customer with terminal server access.

• In charge of tape backup rotation for several web Hosting clients using backup exec software, includes running daily backups, and restores, manage backup rotation time intervals between site and disaster recovery facility.

• Have a clear understanding of creating, tracking and resolving call trouble tickets using IFast and remedy software.

IBM, Atlanta, GA Jun 99 – Jan 02

Tier I & II Network Specialist

• Provided network support in SNA and IP LAN/WAN environments which includes monitoring and creating problem resolution to customers connectivity issues via Netview Tivoli

• Utilized AIX/UNIX commands to manipulate 2500, 2600, 7200, 7206 Cisco Routers, switches and Ethernet

• Involved pinging IP addresses, telneting into serial interface of routers, reading port status, up time durations

• and protocol status

• Gained a basic working knowledge of VPN support and protocols such as IPSec, PPTP, L2TP, and SOCKS

• Verified router configuration setup to customer's software using Lotus Notes information tools

• Retrieved customer frame PVC circuit information from Lotus Notes schematics during circuit outages and reported

• circuit outage information to local telco, while connecting customers through ISDN backup connection

• Assisted Telco and third party vendor in correcting circuit outages through in house and remote DS3, Dmark, T1, T2,

• T3's, ATM Frame, CSU/DSU, DSL, DSN, OC48

• Supported LAN/WAN SNA local to remote single analog circuit network

• Managed customer connections in VTAM, lines, linkstations, major/minor CDRM's and subareas. Includes managing

• the operation of 9595 Gateway controllers. Place customer linkstations on dial backup using VTAM SNI commands

• Provided management for various single analog modems, AT&T Paradyne, Codex 9500, 1690 Racal Chassis cards

• Provided modem line study to determine, line and circuit quality, loss ages, circuit hits and expectation of circuit

• Resolved discrepancies with logical sessions from local to remote end. Retrieved node alarms confirmed sense codes

• in VTAM connection and corrected using SNI commands via Netview

• Documented in detail customers problem and resolution into Lotus Notes trouble ticketing system

IMS Health Strategic Technologies, Atlanta, GA May 97 – Feb 99

Network Support II

• Provided second level support in a mixed Legacy Dec/Vax and Windows NT 4.0 environment

• Used Reflections to manage and schedule batch jobs in the Dec/Vax systems

• Provided Quality Assurance to Unix AIX/Scoll shell scripts, and notated problems for DB2 developers to correct

• Managed Reps pharmaceutical files in NT4.0 large file movement system, for such clients as Roche,

• Pfizer, Smith Kline Beach, and Bayer

• Utilized file manager, Xcellnet, remoteware, groupwise and various cornerstone software tools to manage and resolve issues with database and client server files.

• Include mapping drives, telneting files across network, backing up servers and databases using UNIX/AIX,

• NT administration tools and Legato NT administration application

• Managed Hays, Robotic and Groupwise network modems

• Have the ability to monitor a large number of customers NT workstations

CONSULTEC, Atlanta, GA Mar 92 – Apr 97

Operations Supervisor

• Provided supervision to a staff of ten employees on rotating shifts

• Responsible for managing 5990 Amdahl mainframes, and controllers, running backup cycles and

• batch jobs in ZEKE, JCL CA7, CA11 scheduling package

• Responsible for all system IPL's, implementation of DASD Packs, JCL management and job recovery

• Managed and monitored MVS, Jes2, TSO, VM, VTAM Netview 9595 Gateway controllers, 3745 IBM Controllers

• Manipulated 3480 IBM, HP and Amdahl drive tapes using MVS commands

• Provided administrative and personnel training

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