Customer Service Insurance

Iris L. Chicas

***** ** ***** ******* • Miami, FL 33186 • 786-***-**** • Email:*********@*****.***

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Skills:

Quickbook • Windows • MS Word • MS Excel • Powerpoint • Type 30 WPM

PROFESSIONAL EXPERIENCE

Firstsource Miami,FL 03/10 – 03/12 Account Representative

• Provide phone customer service, 50 patients per day

• Verify patient information, assist patients with Medicaid applications

• Research and respond by telephone and in writing to patient inquiries regarding billing issues and problems.

• Providing financial support to patients

Florida Occupational Healthcare- Miami, Fl. 09/07 – 02/10 Billing Clerk

• Greeting, registering patients, patient information coordinator.

• Requesting and updating medical records and completing insurance forms

• Billing and insurance claims analysis, Resubmit claims as necessary

• Verify insurance information, collect from insurance companies and patients

• Responsible for gathering amounts owed to the company and prepare payments to venders and suppliers.

• Posting payments on accounts, worked on aged items

Natural Vitamins Labs- Miami, Fl. 06/06 – 08/07 Office Clerk

• Customize quotes for clients, collect payments, post payments

• Process accounts receivable and payable as well as managing files and records for existing clientele

• General Accounting duties such as working with QuickBooks, balancing account ledgers, assisting with payroll of 15 employees

• Coordinates domestic deliveries, order supplies,

Family Care Services Inc- Miami, Fl. 06/03 – 06/06 Billing Clerk

• Clerical duties which include filing, faxing, and performed computer data entry

• Submission of medicare claims, monitor unpaid claims, follow up on submitted claims

• Respond to patient inquiries and assist with billing

• Process payroll for 20 employees

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EDUCATION

1994-1997 High school Diploma, G. Holmes Braddock Sr. High

2007-2010 Accounting, Miami Dade Community College, Associates Degree

2011-present Bachelors in Accounting, Keiser University

References

Available Upon Request

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