Customer Service Manager

PATRICIA EPELBOIM ***** NE ** AVE, Miami FL, *****

954-***-**** ****************@*****.***

OBJECTIVE

Seeking a challenging internship where I can utilize my technical knowledge, problem solving skills, leadership and experience in a fast paced business environment.

EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY – Miami, Florida June 2010-present

Bachelor of Finance (August 2012)

SANTA FE COLLEGE – Gainesville, Florida 2008-2010

Completed 2 full years of courses in Business Administration

WORK EXPERIENCE

M.A.M.I INSURANCE – PART TIME– Miami, Florida January 2010 – December 2011

Marketing representative

Work in the accounting department

Worked in a fast paced environment

Assistant account manager

Supervised one employee

M.A.M.I INSURANCE- INTERNSHIP– Miami, Florid Summer 2009

Learn about the insurance industry

Help find more clients for the company

FOREST TRAVEL- INTERNSHIP– Miami, Florida 2007-2008

Learned about the travel agency industry

Learned how to do a website for a company

ZARA - AVENTURA MALL– Miami, Florida 2007

Learned the basics and functions of retail environment

Worked in the customer service department

LEADERSHIP AND AWARDS

Provide assistance in Jewish Film Festival 2010

Member of Venezuelan Student Association in Santa Fe College

Led the volunteer youth organization Hebraica, Miami 2005-2007

Provided assistance during the natural rainforest disaster of Vargas in 2000

ADDITIONAL

Languages: Spanish (Native), English (Fluent), Hebrew (Basic)

Substantive knowledge of Microsoft Office (Word, Excel and PowerPoint, , Microsoft Access 2003 and 2007,Quickbooks, Internet Navigation Tools, Adobe Photoshop 8.0.1, Microsoft Windows, Apple Macintosh X

Abilities in listening and quick understanding, managing and coordinating, problem solver, challenge taker, adaptable, persistent, resourceful and reliable

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