Manager Project
Resume:
DEBORAH J. LAPOINTE
Laval, Quebec
H7Y 2C8
Cell: 514-***-****
****************@*******.***
Languages spoken and written: English, French
OBJECTIVE: A Project/Implementation Manager position where I can leverage my technical and
management skills to make a strong contribution to organizational goals and continue to
develop professional skills.
CURRENT WORK EXPERIENCE:
Mar. 2011 – Sept. 2011 Project/Implementation Manager
Ryma Technology Solutions
Provide professional consulting and implementation services at client sites which
includes:
- Managing and coordinating enterprise-wide integrated software product
management deployments including planning, executing, and monitoring project
progress.
- Implementing best practice product management processes using Ryma
technologies/products.
- Training groups of users on process and technology.
- Configuring software according to customer business needs.
- Designing and creating built-in reports and dashboards.
- Recognizing and maximizing consulting revenue while maintaining a high level of
customer satisfaction.
July 1999 – Feb. 2011 Project/Implementation Manager
Decision Academic
Management of concurrent enterprise software implementations/consulting projects
includes:
- Managing all project activities from initial phase of implementation to final
deployment.
- Developing and maintaining a detailed project schedule.
- Maintaining regular communication with clients in all stages of implementation.
- Managing cross-functional/internal resources to meet project timelines.
- Identifying and mitigating project risks.
- Configuring product(s) according to the client’s business requirements.
- Recognizing the nature of any reported product irregularities and providing
immediate assistance for resolution.
- Managing customer expectations.
- Product testing.
Successfully implement software solutions including achieving milestones and project
sign-off all the while maintaining a high degree of customer satisfaction in both
product and service.
Analyze customer business requirements/application objectives and write formal
functional specification documents outlining associated product modifications.
Evaluate, train, and monitor project team members.
Participate in presales functions including responding to RFP’s and delivering focused
presentations/demos on-site and via web conference.
Attend trade shows as necessary.
Travel worldwide (including Singapore, Australia, USA, Canada) to meet with existing
and prospective clients. Perform a sales role when traveling to prospective client sites.
Provide mainly consulting/implementation services to existing clients.
Participate in R&D team meetings.
Provide product expertise by delivering technical/functional training courses for users
of DA’s products (training sessions are delivered either on the customer premises
and/or via web conferencing.)
Play an active role in assisting Help Desk with on-going support to the customer base
consisting mainly of resolving complex data-related issues.
Provide pre and post sales support including problem documentation/recreation and
issue escalation/resolution.
Prepare technical and functional documentation.
Frequently used technology: SQL Server Enterprise Manager, MS Project, MS Access,
MS Word, MS Excel
1996 – 1999 Engineer-in-Training
Golder Associates Ltd.
Quebec City, Quebec (before January 1998)
Ottawa, Ontario (since January 1998)
Perform project tasks in support of the execution of Phase I, Phase II and Phase III
Environmental Site Assessments (ESAs).
• Responsible for the preparation and review of Phase I ESA reports for
inspections conducted on Air Navigation System (ANS) sites throughout the
province of Quebec.
• Coordinated a 3-month multi-site work tour for field technicians (local
transportation, lodging, charters, equipment and supplies, etc) in Northern
Quebec.
• Performed historical records review, site investigations, report writing for
several Phase I ESAs conducted throughout the National Capital area.
• Responsible for the monitoring and maintenance of an in situ groundwater
remediation system.
• Field experience includes:
o Subsurface investigations
o Groundwater level monitoring and sampling
o Geophysical surveys
o Drilling contractor supervision and soil sampling
Maintain and update a subsurface investigation database for the National Capital area
using ArcInfo.
1995 - 1996 Engineer-in-Training
Trow Consulting Engineers Ltd.
Timmins, Ontario
Supervision of potable water well drilling, installation, development, and pump testing.
Groundwater level monitoring and sampling.
Drilling contractor supervision and soil sampling.
Data collection and compilation for assessment of mine closure options.
EDUCATION:
1999-2002 Masters of Science in Information and Systems Science (M.Sc. ISS)
Thesis: Impulse Response Characterization and Space-Time Equalization
Requirements for Fixed Broadband Wireless Systems at 29.5 GHz
Carleton University, Ottawa, Ontario
The purpose of the research contribution was to investigate broadband equalization
requirements for an LMCS type communication system. A propagation measurement
campaign was conducted in Ottawa to characterize the outdoor radio channel in the band
of frequencies allocated for LMCS/LMDS. These channel characteristics were
investigated to evaluate the optimum decision feedback equalizer structure at different
transmission rates in order to provide design requirements for broadband wireless
receivers.
Research Summary: PMP, LMCS/LMDS, ISI, frequency selective fading, multipath
propagation, modulation techniques (PSK, FSK, ASK, QPSK, QAM), adaptive
equalization (linear, non-linear), diversity-combining, impulse response characterization,
multiple access techniques (TDMA, FDMA, CDMA), cellular concepts (frequency reuse,
co-channel interference, etc.), MATLAB
1998-1999 Preparation coursework for the M.Sc. ISS
Carleton University, Ottawa, Ontario
1990-1995 Bachelor of Engineering: Civil Engineering and Applied Mechanics with a minor
degree in Environmental Engineering
McGill University, Montreal, Quebec
OTHER WORK EXPERIENCE:
Sept. 00 – Dec. 02 Web Site Manager
Carleton University
Ottawa, Ontario
Responsible for the maintenance of the CITR Broadband Wireless Project web site.
PROFESSIONAL DESIGNATIONS: B.Eng, M.Sc, PMP (expected November 2011), professional member
of OIQ (in progress)
REFERENCES: Available on request
Contact this candidate